Responsible for maintaining the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided. Employees in this role are responsible for completing ongoing software integration projects (including Oracle-related systems), assist in streamlining communication between internal applications (e.g., CityWorks), and help develop new internal tools and solutions. The role also includes hands-on support in IT operations, such as networking, workstation troubleshooting, and VOIP system maintenance. This position will report to the IT Manager.