Software Delivery Manager

Quarterhill•Houston, TX

38d•Onsite

About The Position

The Software Delivery Manager (SDM) is responsible for the technical aspects of system delivery. The SDM should be the overall expert for the specific customer implementation and how to get from the core product to the customer’s expectation. The ideal SDM will be proactive, consultative, and solution-orientated to help Quarterhill and its customers achieve their long-term vision. The SDM will be located at the client’s location in Houston, TX.

Requirements

Bachelor’s degree or higher in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent science-based degree.
5+ years management/leadership experience in full software delivery life cycle including requirements, design, development, testing, code release cycle and implementation
Alternatively, 10+ years of tolling experience with at least 2 major agency system deliveries.
Possesses strong leadership and negotiation skills
Excellent communication skills, both written and verbal
Ability to interact with senior leadership teams
Experience in the creation and maintenance of work breakdown structures and schedules for technical projects
In-depth knowledge of Java and hands-on experience with web services, REST, APIs and microservices
Proficiency with Microsoft Office Suite of tools including PowerPoint and Project
Ability to break down complex problems
Good communication skills, both written and oral, are required
Detail oriented with strong people and team skills
Must be creative, energetic, and a team player

Responsibilities

Partner with the delivery team, product team, program management, and business leaders to define and deliver a solution that aligns with Quarterhill and customer needs.
Ensures positive customer experience and satisfaction.
Support management with technology assessments and investigations by the company
Assist with creating and optimizing delivery methods for existing solutions.
Breadth of knowledge in tolling and Quarterhill’s solutions.
Ability to impact the organization by being a respected and influential team member, concept articulation, persuasive speaking, and enthusiasm.
Provides context for the internal teams regarding the customer’s soft and hard requirements.
Manage the Software Development Life Cycle (SDLC) process.
Leads delivery team and owns the overall responsibility of on-time delivery and client satisfaction on project deliverables
Works with the Program Management Office (PMO) to ensure successful project planning, execution, and delivery
Acts as the functional manager for all delivery processes, being the escalation point for process owners and providing direction on all service delivery processes
Leads by ensuring metrics and measures (LDs) and 3rd party supplier agreements are in alignment with contracted timeframes
Teams with other delivery organization leaders to mentor and provide feedback on personnel assigned to TDM’s projects.
Develops SME knowledge of customer contracts and SOW
Acts as the primary technical lead between the customer and Quarterhill organization
Builds and cultivates customer relationships to achieve objectives and deliver optimum customer satisfaction
Develops and leads strategic technical relationships with customers and the internal delivery team
Effectively communicates strategic opportunities to customers and internal Quarterhill stakeholders
Fosters open communication with technical teams, senior leaders, and other stakeholders; uses various communication methods to effectively translate technical communication to non-technical audiences and vice versa