Software Asset Management Mgr, Inf Wrkplc Svc

RTX • Tucson, AZ

2d • Hybrid

About The Position

We are seeking a highly skilled and motivated Infrastructure Workplace, Software Asset Management Manager, to spearhead the implementation, configuration, and optimization of ServiceNow Software Asset Management (SAM) Pro. This role will focus on entitlement management, model management, compliance and risk management, optimization and cost management, reporting and analytics, and process development and improvement. The ideal candidate will have a strong background in SAM best practices, ServiceNow platform expertise, and a proven ability to drive strategic initiatives that enhance operational efficiency and compliance.

Requirements

• A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
• 10+ years of experience in IT Asset Management and/or Software Asset Management.
• 7+ years of hands-on, extensive experience with ServiceNow, particularly with the SAM Pro module.
• Proven experience leading technical teams and projects.
• Familiarity with software licensing models (e.g., SaaS, perpetual, subscription) and vendors (e.g., Microsoft, Oracle, IBM, Adobe).

Responsibilities

• Implementation and Configuration of ServiceNow SAM Pro.
• Deploy and configure the ServiceNow SAM Pro module to meet the organization's software asset management needs.
• Integrating SAM Pro with other IT systems, such as CMDB (Configuration Management Database) and procurement systems.
• Software Asset Management.
• Develop and maintain processes for managing and reconciliation of software licenses, entitlements, and usage.
• Driving automation of software asset management tasks using ServiceNow capabilities.
• Optimization and Cost Management.
• Recommend strategies for software consolidation or license reallocation.
• Analyzing software usage data to identify opportunities for cost savings and license optimization.
• Compliance and Risk Management.
• Ensure compliance with software vendor licensing agreements and regulatory requirements.
• Identifying and mitigate risks related to software overuse or unauthorized installations.
• Collaboration and Stakeholder Engagement.
• Collaborate with IT, procurement, finance, and legal teams to ensure effective software lifecycle management.
• Acting as a liaison between technical teams, business units, and software vendors.
• Reporting and Analytics.
• Design and deliver Workspace, dashboards, reports, and analytics on software usage, compliance, and cost-saving opportunities.
• Process Development and Improvement.
• Establish and document SAM processes and workflows.
• Continuing to improve software asset management practices to align with industry best practices.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees