Software Asset & Lifecycle Manager

S R International•Harrisburg, PA

21h•Hybrid

About The Position

This position manages the full lifecycle of all EBR software, including: - Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs. - Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities. - Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services. - Tracking and provisioning of software licenses. - Supporting the end-to-end management of all EBR software service requests. - Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool. - Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request. - Facilitating software reviews/approvals at the delivery center and enterprise levels. - Coordinating delivery center software standards management. - Interacting with business representatives at the user and program level. - Documenting current and target states for program area business capabilities and processes. - identifying opportunities to simplify customers’ daily work or improve customer satisfaction.

Requirements

Communicating effectively verbally and written skills
Good critical thinking skills, organized, enthusiastic about helping others.
Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
IT Service Delivery and/or Process Management
Strategic/Service/Software Portfolio Management
Business and statistical analysis and metrics management
Performance Management
Big picture thinking and holistic approaches to change evaluation, process design and coordination
Cross-functional support and engagement
Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
General adaptability (aptitude to learn a variety of soft skills, agile mindset)

Responsibilities

Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
Tracking and provisioning of software licenses.
Supporting the end-to-end management of all EBR software service requests.
Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
Facilitating software reviews/approvals at the delivery center and enterprise levels.
Coordinating delivery center software standards management.
Interacting with business representatives at the user and program level.
Documenting current and target states for program area business capabilities and processes.
identifying opportunities to simplify customers’ daily work or improve customer satisfaction.