Software Administrator (Sagent Loan Servicing, Encompass Loan Origination)

Servion•New Brighton, MN

17d•$29 - $36

About The Position

SUMMARY: The Software Administrator is responsible for managing, maintaining, and supporting enterprise software platforms to ensure optimal performance, security, and user accessibility. This role involves configuring systems, managing user accounts, troubleshooting issues, and collaborating with internal teams and vendors to implement updates and enhancements. Skills: Strong understanding of system architecture and networking basics. Proficiency in managing enterprise applications (e.g., Salesforce, Encompass, Sagent). Excellent problem-solving and communication skills. Physical & Work Environment: Ability to work on PC-based platforms daily. Occasional after-hours support for critical updates or outages. ESSENTIAL RESPONSIBILITIES & DUTIES: System Administration: Manage and configure core business applications. Manage user accounts, permissions, and access controls. Monitor system performance and ensure up time. Apply software patches and updates promptly. Perform other duties as assigned. Security & Compliance: Enforce security protocols and data protection standards. Conduct regular audits of user access and system configurations. Collaborate with IT security teams to address vulnerabilities. Support & Troubleshooting Provide Tier 2/3 support for software-related issues. Resolve escalated technical problems efficiently. Document solutions and maintain knowledge base. Continuous Improvement: Identify opportunities for automation and process optimization. Recommend new tools or upgrades to improve efficiency. OTHER DUTIES, KNOWLEDGE, SKILLS, ABILITIES: Knowledge of mortgage lending processes, loan servicing operations, and customer relationship management. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. COMPENSATION: $ 28.50 – $35.70 per hour. Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information. General Description of Benefits: All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay. Requirements PREFERRED QUALIFICATIONS: Education: Associate or Bachelor’s degree in IT or related field. Experience: 2+ years in software administration or IT support. Certifications/Licenses: None

Requirements

Strong understanding of system architecture and networking basics.
Proficiency in managing enterprise applications (e.g., Salesforce, Encompass, Sagent).
Excellent problem-solving and communication skills.
Ability to work on PC-based platforms daily.
Knowledge of mortgage lending processes, loan servicing operations, and customer relationship management.
Excellent problem-solving skills and attention to detail.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.