Encompass Administrator

Credit Union of Southern California•Anaheim, CA

3d•Hybrid

About The Position

The Encompass Administrator oversees the day-to-day administration of the Encompass Loan Origination System (LOS). This is a hands-on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, which may include administering, customization, and configuration of the Encompass LOS; researching, analyzing, choosing, and designing enhancements to Encompass LOS and the addition of other complementary lending systems; and communicating and training of changes and enhancements of those systems for users and other stakeholders. Business Hours: Monday – Friday 8:30AM – 5:30PM Based upon business needs, our positions may require working flexible hours, including evenings and weekends. This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home. This is not a fully remote opportunity. Why Work at CU SoCal? CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other! CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement! The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

Requirements

High School diploma or equivalent.
Certified Encompass Administrator.
6+ years Ellie Mae Administration experience.
In-depth understanding of the mortgage industry and loan origination life cycle.
Advanced knowledge in the Encompass program (LOS).

Nice To Haves

Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office applications (Outlook, Excel, Word, TEAMS and PowerPoint.)
Decision Making, Monitoring Information, Building Customer Loyalty, Quality Orientation, Planning and Organizing, Continuous Improvement, Coaching and Mentoring
Proven ability to manage time, meet deadlines and prioritize
Clear, concise, and professional written and verbal communication
Strong problem-solving and analytical ability with business process and procedures
Demonstrated success in a fast-paced, high-stakes environment is required
Aptitude for maintaining professional relationships with co-workers is required
Strong organization and analytical skills, along with the ability to work well under pressure
Ability to manage priorities and workflow
A team player with versatility, flexibility, and a willingness to work within constantly changing priorities

Responsibilities

This individual must be a subject matter expert and will need to consistently identify areas for enhancement and opportunities to improve efficiency.
This includes deciding which customizations to develop that drive innovation, performing routine hands-on maintenance and configuration, providing timely resolution to escalated issues, and supporting and troubleshooting the Encompass platform for its users.
Works under pressure in a deadline-oriented environment with flexibility, open-mindedness, and the ability to manage ambiguity and uncertainty.
Efficiently solves problems, works well in an ever-evolving environment, and contributes to team meetings and the overall information security process.
Acts as Primary Interface between CU SoCal and Encompass LOS / ICE Mortgage Technology and any other third-party vendor services tied to Encompass LOS.
Participates as a core member of the process improvement team.
Maintains and audits user access and security and overall system management.
Maintains key reporting and development standards.
Makes recommendations on system changes and optimizations using research, data and analysis to decide best course of action.
Reviews business requirement documents and proposes, executes, and implements solutions.
Performs system analysis to determine the impact of proposed solutions.
Develops, manages, and maintains training documents/job aides.
Designs, documents, configures, tests, and deploys approved Change Requests and Enhancements.
Creates workflows, input forms, custom fields, documents, business rules.
Collaborates with key stakeholders for continuous improvement.
Maintains users, roles, profiles, security settings, and loan setup settings.
Reviews all Encompass releases, application patches and QA, and shares changes with users.
Mentors and trains other team members.
Determines, implements, and integrates additional third-party vendors and services.
Complete understanding and active application the Exceptional Experience Guide expectations.
Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
Additional duties and responsibilities, as assigned.