Software Account Manager

Snapsheet•Chicago, IL

3d•$95,000 - $110,000•Remote

About The Position

As an Account Manager at Snapsheet you produce, nurture, and grow client relationships with top insurance carriers, insurtechs and TPAs utilizing Snapsheet’s claims software. With your experience in P&C Insurance claims, you understand the unique challenges Snapsheet’s clients face and advocate for the Snapsheet solutions that can make their lives simple. Equally, you immerse yourself into Snapsheet by completely understanding the capabilities of our products and team. As an Account Manager, you are the glue between our clients & Snapsheet and will be the primary contact for customer issues/questions. As such, you work extremely close with our leaders to make sure we are always providing best in class solutions for our clients.

Requirements

Bachelor's Degree in a relevant field
Strong understanding of P&C claims process
3+ years of relevant experience working for or with claim organizations
B2B Client Services background within P&C industry
P&C claims experience
Ability to work cross functionally and collaborate with others
Critical thinker and self starter
Excellent communication skills

Responsibilities

Own and develop trusted relationship with customer by understanding customer priorities and roadmap
Proactively mitigates potential risks internally and externally
Work closely with service colleagues (S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
Extract, analyze, and assess client business needs and workflows while making consultative recommendations
Act as a conduit between customer and product team to communicate customer feature requests and product gaps
Make recommendations on system configuration to support a client’s business goals and objectives
Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Provide internal feedback on existing features and contribute to the design of new features.
Articulate client needs objectives and work across the firm to develop and propose solutions
Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored

Benefits

Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.