Soft Service Specialist

JLL•Princeton, NJ

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Soft Services Specialist – JLL What this job involves: Reporting to the JLL Facility Manager, the Soft Services Specialist (SSS) will provide soft services planning and operations support to our client in Princeton/Ewing/Rocky Hill and Lakewood, NJ. This role enables operational efficiency by providing support for meetings, facilities, and business operations, focusing on prime customer experience and supporting vendor services. The SSS will support and help maintain overall site service, performance, processes, and quality standards for soft services while striving towards innovation of services offered, assisting with lowering cost of delivery, and working with suppliers to integrate services into operations while dramatically enhancing the customer experience. You will support effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both Client and Vendor contracts, and support/track customer relationships. What your day-to-day will look like: Support all on-site Soft Services by working with contractors and suppliers per scope of work including but not limited to cleaning/custodial, security, food service, and shipping & receiving Provide direct supervision of Quality Assurance including training, assigning tasks, performance appraisals, and monitoring procedures to ensure processes are completed in an efficient and safe manner Participate in daily/monthly soft service inspections to ensure contracted scope is met and hold vendors accountable for delivering high quality service per contract expectations Assist with receiving and dispatching work requests to soft service staff and service providers through the site CMMS and support varying site functions, activities, and programs as requested Ensure third party supplier orders are created and issued in a timely manner, interact with the Facility Manager and Finance for month and year end closes, and assist with researching, analyzing, and reporting budget variances Manage a team of 3 staff members and travel between sites including Lakewood, NJ, with primary location in Ewing Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation while ensuring areas and processes are in optimum conditions for audit readiness and compliance

Requirements

High School Diploma or GED required
At least 5 years of experience in soft service and vendor compliance and/or 5 years financial experience, such as experience with purchase order requests, receiving invoices, working with vendors, and dealing with proposals/Maintenance Management
Valid driver's license
Excellent written and oral communication skills
Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.

Nice To Haves

Advanced degree
Advanced computer and office software skills
Client service-oriented attitude
Strong team player willing to work in an environment where individual initiative and accountability to the team are required
Experience reading and understanding Service Level Agreements and achieving Key Performance Indicators
Knowledge of federal and state regulations/codes and compliance standards

Responsibilities

Support all on-site Soft Services by working with contractors and suppliers per scope of work including but not limited to cleaning/custodial, security, food service, and shipping & receiving
Provide direct supervision of Quality Assurance including training, assigning tasks, performance appraisals, and monitoring procedures to ensure processes are completed in an efficient and safe manner
Participate in daily/monthly soft service inspections to ensure contracted scope is met and hold vendors accountable for delivering high quality service per contract expectations
Assist with receiving and dispatching work requests to soft service staff and service providers through the site CMMS and support varying site functions, activities, and programs as requested
Ensure third party supplier orders are created and issued in a timely manner, interact with the Facility Manager and Finance for month and year end closes, and assist with researching, analyzing, and reporting budget variances
Manage a team of 3 staff members and travel between sites including Lakewood, NJ, with primary location in Ewing
Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation while ensuring areas and processes are in optimum conditions for audit readiness and compliance