Social Worker – BSW/LBSW – Employee Assistance Program (EAP)

Indiana University Health System • Indianapolis, IN

2d • Onsite

About The Position

The EAP Intake Social Worker serves as the initial point of contact for employees and their families seeking support, aiming to create a positive and compassionate first impression of EAP services. This role involves managing the EAP phone line and intake queue, conducting psychosocial intake assessments, triaging client concerns, and facilitating connections to EAP counselors, relevant community resources, or external providers. The Social Worker will work closely with EAP counselors to ensure seamless care, offer brief solution-focused support, and help mitigate barriers to accessing services. This position is well-suited for a clinically motivated social worker who values meaningful client interaction, teamwork, and professional development. Candidates holding an MSW/LSW may qualify for clinical supervision towards licensure.

Requirements

• Bachelor’s Degree in Social Work (BSW) required.
• 3 years of relevant healthcare or social work experience.
• As of October 5th, 2025, new hires must obtain permanent LBSW licensure; incumbents prior to this date must obtain LBSW licensure within 6 months.
• Incumbents with an active LSW are required to maintain their licensure.
• Strong assessment, resource development, and discharge planning skills.
• Excellent communication, planning, and collaboration skills within multidisciplinary teams.
• Knowledge of state and county adult and child protective legal mandates.
• Understanding of growth and development principles across the lifespan.
• Experience tailoring services to diverse populations across geographic, cultural, and financial backgrounds.
• Computer literacy and proficiency in documenting in electronic medical records.

Responsibilities

• Meet with patients and families to assess psychosocial needs and provide appropriate support.
• Gather social histories to inform medical treatment and discharge planning.
• Assist patients with barriers such as financial, social, or environmental challenges affecting their healthcare.
• Serve as a liaison between healthcare teams and external community agencies or support programs.
• Provide solution-focused assistance related to medical conditions, hospitalization, and recovery.
• Collaborate effectively with multidisciplinary teams to develop comprehensive care plans.
• Document assessments, interventions, and resource connections accurately in the electronic medical record.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees