Social Worker Team Lead - ACSW, AMFT or APCC - Mental Health #346

Main Template•Fontana, CA

9h•Onsite

About The Position

Under direct supervision of the Clinical Director/Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. The role fulfills appropriate level of services for new members served as outlined in the essential functions. Employees are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe, with rotations scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols. The Merrill Center is a short-stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. The Merrill Center aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time that law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services. Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare is committed to advancing cultural diversity, humility, equity, and inclusion at all levels of their organization.

Requirements

Master’s Degree
One (1) year of experience in mental health setting
One (1) year supervisory experience required or supervisory training within six (6) months of employment
Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
Successful completion and receipt of acceptable results of the applicable post-offer physical examination
2-step PPD test for tuberculosis
Acceptable criminal background clearances
Excluded party sanctions
Degree or license verification
If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment
Ability to work effectively as a member of a multidisciplinary team
Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
Thorough understanding of the rights of members served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
Ability to audit progress notes and treatment plan for payer compliance and quality
Familiarity with stages of change and motivational interviewing
Within three (3) months, ability to apply strength-based supervision

Responsibilities

Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
Directs the day-to-day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
Oversees and monitors accuracy of medical records
Safeguards members served confidentiality
Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
Completes clinical assessments and determines the appropriate level of services for new members served
Uses person centered approaches and can supervise others in their use
Understands payer documentation requirements and can supervise others to meet these requirements
Develops, updates, and implements individual service plans
Partners with leadership to identify and mitigate risk, and to improve care
Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
Tracks, maintains, and ensures compliance with contract expectations and outcomes
Establishes strong customer and community relations
If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe
Actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols while on-call

Benefits

Paid Time Off: For Full Time Employee it is 16.7 days in your first year
Nine Paid Holidays
Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift)
Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
Free CEUs
Free Supervision for BBS Associate License
Coaching and mentorship
Online University Tuition Discount
Company Scholarships
Medical Insurance
Vision Insurance
Dental Insurance
401K
Employee Stock Ownership Plan