Social Work Supervisor - SFA Intake / Just1Call

County of Mecklenburg, NC•Charlotte, NC

2d•$69,388 - $86,736•Onsite

About The Position

Provides direct supervision, training, support, review and evaluation of professional technical and para-professional staff involved in areas which include Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently. This position has direct responsibility for and supervision of a team of Social Workers within the Intake / Just1Call unit in the Services For Adults (SFA) division. The position requires After-Hours rotation as an on-call supervisor. Just1Call is the single portal entry for information, referral, and initiation of services. The J1C process begins by calling with an inquiry from a prospective client, family member, a member of the community, or an agency. Highly skilled intake social workers screen and assess urgent complex requests for assistance via telephone, office, fax, or email and help the client access needed resources. The position requires technical and computer proficiency to work with multiple data systems and databases, as this is a critical component to Intake / Just1Call. This full-time position works onsite at the Valerie C. Woodard Center located at 3205 Freedom Drive, Charlotte, NC 28208.

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Nice To Haves

Master’s degree in social work preferred.
Completion of a Mecklenburg County Leadership Program, such as MeckLead or MeckEmerge.
Knowledge of Adult Social Work services including, but not limited to, Adult Protective Services, Guardianship, Community Social Work, In-Home Aide, Senior Nutrition, and Transportation.
Experience with data collection and reporting.
Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Responsibilities

Supervise, train and evaluate the performance of technical and para-professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establishes performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
Seek additional sources to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster

Benefits

medical
dental
vision
life
short term disability
long term disability
accident
cancer
critical illness
medical bridge and pet insurance
dependent care
healthcare and commuter flexible spending accounts
health savings account
paid holiday
vacation and sick days
near site clinics for preventive care and illnesses
an employee assistance program including financial and legal counseling
access to Mecklenburg County fitness and aquatic facilities
paid family leave
tuition reimbursement
a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement