Social Work Supervisor

County of Mecklenburg, NC•Charlotte, NC

2d•$69,389 - $86,736•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Centers, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Centers. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary The selected individual will supervise staff and the daily operations for the MeckWorks Program (formerly Unified Workforce Development). MeckWorks provides residents experiencing barriers to employment with access to upward mobility and economic stability through training, employment placement, individualized support, and retention services. Additionally, the individual will manage social workers’ performance as it relates to meeting and exceeding all expectations outlined in the program and providing supervision, case reviews, feedback, and guidance to ensure social workers are successful in providing employment services and case management to aid all participants that are in the MeckWorks Program. Position Summary Supervise staff and the overall functions of the program. This position is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports. The supervisor will focus on organizing various sets of information to be shared with other service areas.

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of General social work principles and available resources
Knowledge of Social services procedures, practices and methods
Knowledge of Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Knowledge of Case management methods and techniques
Knowledge of Services offered by the county and other local public and private community-based service agencies
Skills Interpreting and implementing local, state and federal regulations that govern Health and Human Services
Skills Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Proficient in applicable computer programs

Nice To Haves

Master’s degree in social work, Counseling or a related Human Services degree preferred
Minimum 2 years of previous or current leadership experience in human services
MS Office Product experience specifically within Excel
Experience with Salesforce, NCFast, Host on Demand
Prior local, federal or state government experience

Responsibilities

Supervise, train and evaluate the performance of technical and professional staff
Consult with teams and staff on individual case assignments
Develop program procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conduct periodic reviews, and monitor progress.
Monitor budget activities and adjust expenditures; makes budget recommendations as appropriate
Review and audit staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private agencies, workforce partners, and institutions to exchange information and develop resources
Seek additional resources and partnerships to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
Communicate program, division, and department changes that need to be addressed
Review requests for vendor payment reimbursement
May be required to staff shelters in the event of a disaster