Population Health-Social Work-Intern-2026

Community Care Plan•Sunrise, FL

62d•Hybrid

About The Position

The Social Work Intern provides essential support to the Concierge Care Coordination (C3) Department by assisting with care management operations and member engagement activities. Responsibilities include documenting and tracking all incoming care management referrals from multiple sources and conducting initial outreach to members for completion of Health Risk Assessments (HRA). The intern facilitates appropriate referrals to health, behavioral health, and community-based social services to address and reduce barriers to care. Additionally, the intern distributes educational and program materials, ensures maintenance of all required legal documentation in accordance with contractual and regulatory standards, and supports care coordination tasks such as scheduling member appointments, tracking provider documentation, and maintaining accurate records within designated systems.

Requirements

Associates Degrees and at least 2 years customer service, community outreach or social services experience
Adaptability and Flexibility
Ability to adjust to evolving departmental priorities and support diverse care coordination needs in a dynamic environment.
Independence and Initiative
Demonstrates self-motivation, effective time management, and the ability to complete tasks independently with minimal supervision
Communication Skills
Exceptional oral and written communication, with the ability to clearly explain complex concepts to members, providers, and colleagues.
Strong interpersonal and relationship-building skills for collaboration within multidisciplinary teams.
Organization and Problem-Solving Skills
Highly organized with the ability to manage multiple tasks and competing priorities.
Demonstrated skill in problem-solving and navigating complex patient, provider, and system interactions.
Collaboration and Teamwork
Effective participant in cross-functional teams, fostering a cooperative and supportive work environment.
Project and Task Management
Demonstrates follow-through on assignments and projects, with sound judgment and a commitment to quality outcomes.
Member Engagement and Education
Skilled in motivational interviewing techniques and adult learning principles to engage members in care programs.
Ability to support enrollees in navigating complex healthcare systems with empathy and effectiveness.
Analytical Skills
Strong analytical ability to interpret safety rules, procedural manuals, and operating guidelines.
Capable of writing clear reports, correspondence, and presenting information effectively one-on-one and in group settings.
Mathematical Skills
Proficient in basic mathematical functions (addition, subtraction, multiplication, division) and able to calculate ratios, percentages, and interpret graph.
Practical Problem-Solving
Demonstrated ability to address diverse and non-standardized issues, interpreting written, verbal, or diagrammed instructions to resolve problems effectively.
Cultural Competence & Sensitivity
Ability to work effectively with diverse populations, demonstrating cultural humility and awareness of social determinants of health (SDOH).
Sensitivity to the needs of vulnerable populations, including pediatric, maternity, behavioral health, and medically complex members.
Customer Service Orientation
Strong commitment to delivering member-centered service, including empathy, patience, and responsiveness when addressing enrollee needs.
Confidentiality & Compliance
Knowledge of and adherence to HIPAA and other privacy standards.
Ability to manage sensitive information responsibly and with discretion.
Technology & Data Literacy
Comfortable learning and adapting to new health IT systems, portals, and reporting tools.
Basic data entry accuracy, data validation, and ability to run reports as needed.
Critical Thinking & Prioritization
Ability to assess competing tasks and prioritize work to meet contractual and regulatory deadlines.
Capacity to escalate cases appropriately when clinical judgment is required.
Conflict Resolution & De-escalation
Skill in managing difficult conversations with members, families, or providers using de-escalation techniques.
Ability to remain calm under pressure and find constructive solutions.
Continuous Improvement & Learning
Willingness to participate in ongoing training, quality improvement projects, and process development.
Openness to feedback and commitment to professional growth.

Nice To Haves

Bilingual preferred (English, Spanish and/or Creole)

Responsibilities

Maintains confidentiality and upholds enrollee rights and responsibilities, ensuring all interactions adhere to HIPAA and CCP privacy standards.
Reviews and analyzes available data sources to identify appropriate candidates for completion of Health Risk Assessments (HRA).
Conducts initial outreach to identified memberswho meet criteria for targeted populations.
Researches and verifies enrollee contact information to improve successful engagement
Performs comprehensive outreach efforts via telephone, text message, email, and/or mail - with a minimum of three (3) documented attempts within 60 days, conducted at varying times and days to maximize member contact.
Completes Social Work (Social Determinants of Health - SDOH) Assessments and Treatment Plans, ensuring documentation aligns with clinical and regulatory standards.
Conducts bio-psychosocial assessments to guide individualized interventions aimed at reducing Potentially Preventable Events (PPEs).
Formulates and implements holistic care plans that address medical, behavioral, and social determinants impacting member well-being.
For enrollees residing in a Nursing facility, the intern assists with obtaining compliance documentation and monitors the appropriateness of placement and Level of Care for enrollees residing in SNFs.
Facilitates referrals to health and community resourcesto promote medical and psychosocial stability, following a closed-loop process ensuring enrollees receive needed resources, including but not limited to:
Behavioral health therapy
Food and nutrition resources
Financial assistance programs
Case management and long-term care services
Pregnancy and family support resources
Collaborates with healthcare facilities, providers, and government entities to facilitate access to essential benefits and improve enrollee functioning and quality of life.
Develops and maintains relationships with key community resource agencies to enhance coordination and referral outcomes.
Educates and engages members by explaining the Concierge Care Coordination (C3) Program and encouraging participation in appropriate services.
Supports implementation of CCP initiatives and programs by helping enrollees navigate the healthcare system and linking them to appropriate resources or care management programs.
Identifies eligible members for CCP Healthy Behavior Programs, explains available options and facilitates referrals accordingly.
Monitors and addresses gaps in care for assigned populations, ensuring timely interventions and coordination with the care management team.
Assists enrollees with appointment scheduling, transportation arrangements, and removal of other barriers to care to promote continuity and access.
Maintains complete and accurate enrollee records in accordance with contractual and regulatory documentation standards, ensuring files are "audit ready" at all times.
Provides health education and guidance, supporting members in reviewing, understanding, and discussing their care plans and health information with providers in a manner appropriate to their language, literacy, and comprehension level.
Participates in internal and external community outreach, health promotion, and education activities that support CCP's mission and enhance member engagement.