Social Work Case Manager 2, MNI NeuroPsych - Office I, FT, 8:00am - 4:30pm

Baptist Health South Florida•Miami, FL

9h•Onsite

About The Position

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. The Social Work Case Manager 2 intervenes with patients/families with psychosocial needs and provides assistance, support in coping with chronic, acute, or terminal illness. Services may include consultation, discharge planning, education, counseling, advocacy, and information referral services to assist patients to meet emotional, social, and financial aspects of care. The role provides crisis intervention to patients/families with psychosocial needs and coordinates and facilitates discharge plans. It involves providing patient care services via case finding, patient/family referrals, and referrals from physicians, RN Case Managers, Nurses, and other members of the healthcare team. The Social Work Case Manager 2 serves as an expert and acts as a liaison between patients, families, and community resources. They identify patient/family psycho-social environmental needs related to admission, diagnosis, treatment, and discharge, collaborating with the interdisciplinary team to develop and implement comprehensive discharge plans. The position also involves making appropriate referrals to community services, providing support, counseling, crisis intervention, and bereavement services, and assessing and intervening with child, adult, elder abuse/neglect, and domestic violence. This role serves all patient groups from neonatal through adults.

Requirements

Masters degree
Registered Clinical Social Worker Intern license
Licensed Clinical Social Worker (LCSW) or must meet all of the following requirements: 3 years of hospital SWR experience, with 2 years post Masters experience, and active Register Clinical Social Work Intern license, and be eligible to sit for LCSW exam at the time of entry into the SWR 2 position
Employee must sign a BHSF Contract for Certification/Licensure which stipulates that employee will obtain LCSW within 12 months from date of promotion to Social Work Case Manager 2
Demonstrate ability to solve problems in a fast-paced environment
Excellent interpersonal communication and negotiation skills
Strong analytical, data management and computer skills
Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
Ability to work independently and exercise sound judgment
Ability to prioritize and manage multiple high-risk, complex patients
Ability to work with multiple members of a care team and maintain positive working relationships
Minimum Required Experience: 3 Years

Nice To Haves

Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement
Strong working knowledge of community services available for insured and non-insured patients

Responsibilities

Intervenes with patients/families with psychosocial needs and need assistance, support in coping with chronic acute terminal illness
Provides services including consultation, discharge planning, education, counseling, advocacy, info referral services to assist patients to meet emotional, social and financial aspects of care
Provides crisis intervention to patients/families with psychosocial needs
Coordinates and facilitates discharge plan
Provides patient care services via case finding, patient/family referrals, referrals from physicians, RN Case Mgrs, Nurses, members of the healthcare team
Serves as an expert, acts as a liaison between patients, co resources
Identify patent/family psycho-social environmental needs related to admission, diagnosis, treatment, discharge
Collaborates with interdisciplinary team and develops/implements a comprehensive discharge plan
Makes appropriate referrals to co services
Provides support, counseling, crisis intervention, bereavement services
Assess and intervenes with child, adult, elder abuse/neglect and domestic violence
Serves all patient groups: neonatal through adults