Social Strategy Director

Critical Mass•Nashville, TN

1d•Onsite

About The Position

As Social Strategy Director, you'll be the strategic leader and trusted advisor onsite with one of our key clients in Nashville. The right candidate for this role will know how to develop and articulate compelling social strategy while leading the creative vision and content direction that moves the needle in a regulated digital communication space. You'll partner closely with our internal teams and external partners to bring strategic concepts to life and become a key leader in CM’s social group. Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Requirements

7-10 years of experience in the social strategy space, including 1-2 years of director-level experience (or equivalent leadership experience) managing social strategy and teams
A strategic mindset paired with hands-on creative understanding—you can speak "creative" and guide creative development regardless of whether you're making it
Proven leadership experience managing or mentoring team members with a focus on strategic output
Strong analytical skills with hands-on knowledge of social media management platforms and reporting tools
Organizational skills with the ability to manage multiple strategic initiatives and pace work to bring big ideas to life
Meticulous attention to detail with the ability to provide thorough strategic & creative QA

Nice To Haves

Automotive experience
Experience with Emplifi ideal; experience with similar software (Sprout Social, Sprinklr, etc) also an asset
Experience with social listening platform(s) (i.e. Brandwatch, Talkwalker, etc)

Responsibilities

Develop and own the social content strategy, identifying strategic opportunities and creating POVs on how to tackle new product launches, campaigns, and market shifts
Lead the conception and strategic direction of tentpole content pieces and large-scale campaigns, determining the right approach for rollout and execution
Partner with the Community Manager and Creative teams to ensure strategic vision is executed consistently across channels
Provide strategic leadership and direction to the internal creative team, briefing them monthly on content development needs, strategic priorities, and creative opportunities
Oversee reporting and analytics, working hands-on with Emplifi to track performance, identify insights, and execute strategic optimizations
Coordinate closely with client social leads to understand pain points, opportunities, and business objectives—particularly in a social operation in transformation
Build trust, confidence, and long-term stability with key clients