Social Services Worker (5456)

THE SALVATION ARMY•Fredericksburg, VA

1d•Hybrid

About The Position

This position is responsible for providing social service assistance to eligible clients in areas such as food, lodging, clothing, and financial assistance. The role involves interviewing clients to determine their needs and eligibility, preparing accurate and complete client records, and referring clients to community agencies while maintaining effective working relationships. The worker ensures compliance with program policies and procedures.

Requirements

High School diploma or G.E.D
Two years' experience working in a social or public service environment with experience assisting the public, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
Records clients disposition and other pertinent information such as: income, expenses, family and work history.
Assists clients in completing applications for assistance.
Photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients.
Directs clients to the Lodge kitchen, Thrift Store or Distribution Center for assistance.
Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf.
Builds and maintains professional working relationships with community agencies.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date.
Obtains signatures of clients as needed.
Reviews and tracks all client records in order to determine if client is active or inactive.
Maintains confidentiality of client information.