Social Services Worker & Secretary I (4846)

SALVATION ARMY•Culpeper, VA

2d•Onsite

About The Position

This position is responsible for: Under the general supervision of the Corps Officer, the Social Services Worker/Secretary I provides administrative support to the Officer. He/she performs a variety of secretarial or administrative work necessary for the smooth operation of the office and HR function for the Command. The incumbent provides confidential administrative work: types and files; processes routine paperwork; answers the telephone and provides general information regarding office operations and/or services. He/she will provide social service assistance to eligible clients of the Corps including but not limited to emergency services, seasonal programs (Thanksgiving, Angel Tree, and summer youth camp registration, etc.), and referrals for emergency living accommodations. He/she administers and manages emergency financial services like rent, mortgage, utility, as well as food, clothing, and furniture assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same and ensures compliance with program policies, procedures and the budget. The incumbent collects statistical information and provides data on a monthly basis. He/she coordinates various special seasonal projects such as Christmas, Thanksgiving, summer camps, to include registration of participants, coordination of activities/donated gifts; set up of set up of Angel Tree space for distribution; monitors work in progress and upon completion to ensure compliance with appropriate program policies and procedures.

Requirements

High school diploma or G.E.D.,AND Two years experience working in a social or public service environment with experience assisting the public; OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License.

Responsibilities

Greets and interviews clients requesting assistance to determine and analyze client's eligibility for assistance based on program guidelines and restrictions
records clients disposition and other pertinent information such as income, expenses, family and work history
assists clients in completing applications for assistance
photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Provides clients with food from pantry
receives and stocks items donated for the pantry
maintains an itemized account of pantry disbursements and inventory.
Coordinates and schedules food bank pick ups.
Locates and arranges temporary housing for eligible clients
contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date
obtains signatures of clients as needed
reviews and tracks all client records in order to determine if client is active or inactive
maintains confidentiality of client information.
Answers telephone in a courteous and tactful manner
assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services
assists public in locating missing persons.
Creates and maintains human resources files for all Corps employees
maintains the confidentiality of all human resources information, payroll records and related correspondence, conversations or issues residing in the Corps.
Maintains accurate and current employee files and records
ensures files are maintained in an organized and efficient manner.