Social Services Specialist

Hillcrest Health Services•Omaha, NE

1d•$19 - $23

About The Position

At Hillcrest, our mission is simple but powerful: Inspiring people to live their best lives. As a Social Services Specialist, you’ll play a pivotal role in helping patients and families navigate care transitions with clarity, compassion, and confidence—from admission through discharge and beyond.

Requirements

Bachelor’s degree in a healthcare-related field (preferred)
2+ years of experience in social work, case management, or care transitions
Ability to stay calm, organized, and compassionate in fast-paced environments
Comfort using technology and managing detailed documentation
A steady presence for families during emotional or complex situations

Nice To Haves

Experience in post-acute or acute care settings (preferred)
Strong understanding of the aging population and their unique needs

Responsibilities

Guide patients and families through admissions, care planning, and transitions
Assess psychosocial and social service needs and develop individualized plans
Collaborate with the interdisciplinary team to ensure smooth, safe transitions of care
Coordinate referrals and post-acute services in alignment with regulations and patient preferences
Provide education, counseling, and support to patients and families
Advocate for patient rights and ensure their voice is heard in care decisions
Manage documentation including assessments, progress notes, and discharge planning
Address and resolve patient/family concerns with urgency and empathy
Assist with navigating financial and insurance-related matters tied to care services