Social Services Specialist

Hillcrest Health•Omaha, NE

15h•$19 - $23

About The Position

Inspire care beyond the clinical. Be the bridge that helps people move forward. At Hillcrest, our mission is simple but powerful: Inspiring people to live their best lives. As a Social Services Specialist, you’ll play a pivotal role in helping patients and families navigate care transitions with clarity, compassion, and confidence—from admission through discharge and beyond. What You’ll Do You’re part advocate, part coordinator, part problem-solver—the connective tissue of the care experience.

Requirements

Bachelor’s degree in a healthcare-related field (preferred)
2+ years of experience in social work, case management, or care transitions
Experience in post-acute or acute care settings (preferred)
Strong understanding of the aging population and their unique needs
Ability to stay calm, organized, and compassionate in fast-paced environments
Comfort using technology and managing detailed documentation
A steady presence for families during emotional or complex situations

Nice To Haves

Bachelor’s degree in a healthcare-related field (preferred)
Experience in post-acute or acute care settings (preferred)

Responsibilities

Guide patients and families through admissions, care planning, and transitions
Assess psychosocial and social service needs and develop individualized plans
Collaborate with the interdisciplinary team to ensure smooth, safe transitions of care
Coordinate referrals and post-acute services in alignment with regulations and patient preferences
Provide education, counseling, and support to patients and families
Advocate for patient rights and ensure their voice is heard in care decisions
Manage documentation including assessments, progress notes, and discharge planning
Address and resolve patient/family concerns with urgency and empathy
Assist with navigating financial and insurance-related matters tied to care services