Social Services Senior Administrator

State of Delaware•Dover, DE

11h

About The Position

As Social Service Senior Administrator, you will manage and oversee the Supplemental Nutrition Assistance Program (SNAP) within the Division of Social Services Policy and Program Development Unit to ensure compliance with federal, state, and agency requirements. You will be responsible for program implementation, policy and procedure development, corrective action initiatives, and staff supervision. This role also involves preparing state plans and reports, managing grants and contracts, coordinating with internal leadership and external partners, and recommending operational improvements to strengthen service delivery.

Requirements

Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
Six months experience in developing policies and procedures.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Responsibilities

Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
Supervises and monitors programs/services, staff productivity.
Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
Submits statistical reports, information and summaries on program and staff development and data systems information.
Reviews statistical and narrative reports, records and case histories prepared by staff to evaluate effectiveness of services provided.
Revises operating procedures which include workload assignment and staffing.
Recommends revision of policy and procedures to improve services.
Reviews and evaluates the work of staff, makes recommendations on hiring and disciplinary actions.
Instructs, advises and directs the implementation of policies and procedures.
Evaluate and monitor their effectiveness and efficiency through review of administrative reports, program reviews and client contact.
Coordinates with other administrators, State and community agencies to meet and improve agency objectives.
Interacts with union representatives, handles grievances and assists supervisors on disciplinary actions, formal contracts, terminations and promotions.
Prepares and/or oversees the preparation of various reports such as statistical, attendance, analysis of operations, program assessments, supervisory reviews and special reports upon requests.