Social Services Manager

The Moorings Park Institute Incorporated•East Naples, FL

About The Position

Moorings Park is seeking a Social Services Manager. The Social Services Manager is responsible for the leadership, oversight, and continuous improvement of Social Services for residents of The Chateau. This role plans, implements, manages, and evaluates comprehensive social services programs to ensure residents’ psychosocial, emotional, and social needs are met in accordance with professional standards and all applicable State and Federal regulations. The Social Services Manager serves as a key member of the interdisciplinary leadership team, providing guidance, supervision, and collaboration to ensure high-quality, resident-centered care.

Requirements

Master’s degree in Social Work (MSW) from an accredited college or university.
Current, unrestricted Licensed Clinical Social Worker (LCSW) license in the state of practice, in good standing.
Minimum of 3–5 years of progressive social services or case management experience in a long-term care, or skilled nursing setting.
Demonstrated knowledge of State, Federal, and Medicare regulations, including CMS requirements applicable to long-term care facilities.

Nice To Haves

Prior supervisory or management experience overseeing staff, programs, or departmental operations preferred.

Responsibilities

Directs, oversees, and evaluates the Social Services program to ensure quality outcomes, regulatory compliance, and continuous improvement.
Develops, implements, and maintains departmental policies, procedures, and best practices consistent with State and Federal regulations.
Provides leadership, supervision, mentoring, and performance management for Social Services staff, including training and professional development.
Coordinates and supervises the discharge planning process with residents, families, interdisciplinary staff, and community agencies to ensure continuity of care and services.
Serves as a resource for complex cases, providing guidance and intervention to resolve psychosocial concerns and reduce negative outcomes.
Ensures residents and families are informed of their rights and responsibilities, including Medicare benefits, advance directives, and personal/property rights.
Leads the resolution of resident and family concerns, grievances, and complaints, ensuring timely investigation, documentation, and follow-up.
Facilitates care conferences, resident and family council meetings, and open communication between residents, families, and staff.
Promotes a culture of respect, transparency, and collaboration throughout the facility.
Ensures accurate, timely completion and oversight of required documentation, including assessments, care plans, MDS coordination, progress notes, and quality assurance studies.
Investigates and reports allegations of abuse, neglect, or exploitation in accordance with regulatory requirements and facility policy.
Reviews and oversees code status documentation quarterly for all long-term care residents.
Prepares written reports related to grievances, investigations, and quality improvement initiatives for the Associate Administrator and regulatory review.
Maintains strong working relationships with interdepartmental leaders, community health professionals, and social service agencies.
Ensures effective communication and collaboration across departments to meet resident psychosocial needs.
Oversees follow-up and support with families or responsible parties following resident expiration, ensuring compassionate communication and proper documentation.