Social Services Manager

Harbor Health Services, Inc.•Brockton, MA

21h

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly (PACE)in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in their community. To help further the mission of Harbor, we are looking for a talented Social Services Manager to join our team for the Elder Service Plans located in Mattapan and Brockton, MA. For more info on PACE Programs, please visit is visit Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Role: The Elder Service Plan Social Services Manager plays a pivotal role in the Harbor Program of All-Inclusive Care for the Elderly (PACE). This program provides comprehensive, community-based care to older adults, emphasizing their independence and quality of life. The Social Services Manager leads a team of social workers and social service professionals to meet the diverse and complex needs of participants across the program. The Social Services Manager collaborates with all other departments and interdisciplinary professionals to ensure participants can live safely in the community. As part of this role, the Social Services Manager must be a subject matter expert in geriatric care and complex mental health issues; and must be able to engage members of their team with particular specialties to knowledge-share. The Social Services Manager proactively identifies emerging needs within the aging population and develops strategies to address these evolving requirements effectively. Additionally, this role is primarily responsible for ensuring the department has expertise in specialized areas such as guardianship, protective services (PS), and community resources.

Requirements

Master’s Degree in Social Work required
Current Massachusetts LICSW license required
Current BLS (Basic Life Support for Healthcare Providers) Certification
5 years of professional experience which includes:
Minimum of 2 years of clinical supervisory experience
Minimum of 2 years of experience providing therapy in individual, family or group modalities
Minimum of 1year of experience working with elderly (required) and disabled population
Intermediate skill level with Microsoft Office 365 including Word, Outlook, and Excel and Teams
Proven ability to resolve problems creatively
Excellent verbal and written communication skills
Superb interpersonal skills and comfortable navigating complex situations
Excellent organizational skills
Ability to work independently and as a member of a team
Must be able travel between Harbor sites in a timely manner

Responsibilities

Oversees hiring, training, development, and evaluation of new Social Workers and Supportive Care professionals; ensures competencies are completed and documented as required by role and fosters professional development for social work staff, ensuring they have the necessary skills to excel in their roles.
As appropriate, develops avenues for workforce development by integrating Social Work interns into department processes.
Identifies and creates new roles based on participant needs and program growth.
Develops and maintains trust-based relationships among Harbor teams at all levels of the organization.
Develops processes and resources for escalation support for difficult clinical, behavioral, or operational situations; provides direct participant or family intervention as needed and supports team in additional training as warranted.
Responsible for ensuring potential/new enrollees with psychiatric or social risks are assessed and supported in their transition to PACE and collaborates with coordinators and other team members to ensure needs are understood and plans are in effect.
Develops, documents, trains, and implements Standard Operating Procedures (SOPs) and systems that are scalable and replicable and evaluates staff adherence and provides feedback to improve.
Develops and tests new technologies and EHR workflows to ensure understanding and support optimization and ensures Supportive Care team has the resources needed to utilize new technologies effectively.
Monitors staff adherence to compliance and regulatory processes to ensure they are completed and documented appropriately and follows up timely as needed when staff need support and correction.
Oversees management of all Social Services related grievances and incidents, ensures documented follow up in required timeframe and that correct intervention is taken as needed.
Acts as the primary manager of key relationships in Social Services; proactively communicates and documents processes, supports relationship development, improves upon protocols, and communicates updates to ESP staff as needed.
Spearheads, implements, and manages quality improvement efforts by setting departmental goals at regular intervals and tracking progress, conducting monthly report-outs about quality and utilization initiatives and demonstrates ability to track and understand key performance indicators.
Develops staffing and resources annual budgets to align with capacity limits and strategic initiatives.
Maintains current expertise about relevant legal and ethical considerations in geriatric social work and supportive care.
Facilitates and/or supports facilitation of the program’s Ethics Committee, ensuring compliance with regulations and engages in meaningful discussions related to participant care and decision-making.
Oversees housing-related matters for PACE participants, including housing stability, accessibility, and safety and collaborates with housing agencies and community partners.
Provides clinical supervision to Licensed Clinical Social Workers (LCSWs) and other department members.
Provides guidance and mentorship to social work leads within the department.
Supports IDTs; attends regulated meetings as needed.
Collaborates with Behavioral Health (BH) professionals, including Psychiatric Nurse Practitioners (NPs), to address mental health needs of participants.
Evaluates and assigns caseload of social workers. Develops strategies to deploy and/or reassign staff according to census changes.