Social Services Lead Worker - Grand Island

State of Nebraska • Grand Island, NE

8d • $22

About The Position

At DHHS, we do our best to grow our own! Our staff knows all that goes into helping people live better lives, and this new opportunity as a Lead Worker offers the chance to guide and support Social Service Workers in those efforts. Job duties This position will serve as lead worker through coaching, mentoring, instructing and providing case consultation, advice, direction, technical assistance and individual training to Social Services Workers and Trainees to ensure efficient and effective delivery of services. Review situations where an appeal has been filed to determine adherence to policy and participate as the representative for the division during the initial appeal process. Provide assistance in monitoring and evaluating internal protocols, policies, service delivery goals and objectives. Process and determine eligibility for complex customer Economic Assistance eligibility situations. Assist applicants, verify information, compute budgets, assess situations, and make referrals to appropriate programs/resources. Provide information regarding assistance programs and prepare required documentation, narratives, and correspondence. Assist in the training, mentoring and development of the team.

Requirements

• Two years’ experience in a health and/or human services field OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences or closely related field OR any combination of education and experience that equates to two years in human services, behavioral sciences, public/business administration, social sciences, or closely related field.
• Experience in a social service organization with responsibility for determining eligibility for Economic assistance or Medicaid and long term care programs.

Nice To Haves

• Experience with Economic Assistance & Medicaid and Long-Term Care programs.
• Knowledge of: Leadership techniques, coordination of people and resources, teaching and instructing individuals. the principles and practices of social work. the principles of individual and group interaction; sociological conditions that influence human behavior.
• Skill in: Interviewing customers to collect and elicit essential information, gain rapport and assess customer needs.
• Ability to: Lead, mentor, assign, organize, review and oversee work assignments. Organize and manage work flow of oneself and others to meet deadlines. Interact with customers from a variety of socio/economic, cultural and educational backgrounds; Apply problem solving techniques to a variety of different circumstances. Assess customers needs to provide services and economic assistance or Medicaid and long term care. Review and evaluate information in relation to general guidelines and specific criteria. Write clear and non-judgmental narratives, requests, explanatory letters, technical reports, and other materials. Select appropriate information from application material and eligibility guidelines. Calculate solutions to arithmetical problems involving addition, subtraction, multiplication, division, fractions, decimals and percentages. Perform moderate keyboard skills for computer entry; provide excellent customer services while quickly navigating through computer screens.

Responsibilities

• Serve as lead worker through coaching, mentoring, instructing and providing case consultation, advice, direction, technical assistance and individual training to Social Services Workers and Trainees to ensure efficient and effective delivery of services.
• Review situations where an appeal has been filed to determine adherence to policy and participate as the representative for the division during the initial appeal process.
• Provide assistance in monitoring and evaluating internal protocols, policies, service delivery goals and objectives.
• Process and determine eligibility for complex customer Economic Assistance eligibility situations.
• Assist applicants, verify information, compute budgets, assess situations, and make referrals to appropriate programs/resources.
• Provide information regarding assistance programs and prepare required documentation, narratives, and correspondence.
• Assist in the training, mentoring and development of the team.

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Your paycheck is just part of your total compensation.
• Benefit eligibility may vary by position, agency and employment status.
• For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed