Social Services Director - Bilingual (Spanish/English)

Cherokee Federal•New York, NY

5h•$85,000

About The Position

Social Services Director will oversee all case management and social services at a City Sanctuary Facility provider at a specific sanctuary hotel site. In the role of Social Services Director, your primary objective is to ensure the smooth functioning of case management and social services under your supervision. Overall, as a Social Services Director, you play a pivotal role in driving the success of the services by coordinating services and referral linkage with community care providers to ensure client needs are met.

Requirements

Bachelor’s Master’s degree in social work or another human services field
Two years of relevant experience working with people who enter the U.S. seeking asylum.
Fluent in English and Spanish (written and spoken).
2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services.
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
Experience working on-site in a congregate housing setting.
Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children’s Services’ child welfare systems.
Crisis intervention experience
Must be organized as well as, have excellent verbal, written and communication skills
Ability to work collaboratively with families, collaborating agencies, and community professionals.
Strong customer service background
Able to effectively manage significant documentation.
A self-starter, able to work with minimal supervision and work independently.
Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
Possess sensitivity to the service population’s cultural and socio-economic characteristics.
Ability to organize, multitask and prioritize duties and responsibilities efficiently.
Must possess knowledge of immigration laws and procedures
Must pass pre-employment qualifications of Cherokee Federal

Responsibilities

Overseeing case management and social services in a matter ensuring that overall service delivery is provided in accordance with Cherokee’s contract with NYC DHS.
Ensure sufficient case managers are maintained at the site during case management business hours.
Ensure all incidents in case management are managed in accordance with DHS’s published Incident Management Guidelines and Procedures. Including maintain a continuous open channel with the DHS Serious Incident Unit (SIU).
Work in partnership with the Site Director to ensure the success of the operation
Ensure compliance with child abuse and neglect mandatory reporting requirements
Ensure there are culturally sensitive services that include, registration, intake, roster tracking, and assessment
Ensure there are bilingual Spanish/English case management services on site
Ensure there is a referral process with community-based programs and organizations
Ensure coordination with interpretation and translation services
Ensure there are coordination processes with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed
Ensure there are established agreements, referral, and linkage with community medical care providers
Ensure there is coordination with the Mayor’s Office of Immigration Affairs (MOIA)
Ensure there are referrals to immigration legal services
Ensure case management services utilize the DHS system of records “CARES”
Ensure there are coordination efforts with local resettlement agencies. Including the roving teams providing the resettlement and relocation pilot for New York City Department of Social Services
Performs other job-related duties as assigned