SOCIAL SERVICES COUNTY MANAGER I

State of Arkansas

About The Position

The Department of Human Services (DHS) Social Services County Manager I is responsible for coordinating departmental operations within a smaller county facility. This position is governed by state and federal laws and agency/institution policy. Must possess a valid Arkansas driver’s license (per OPM) Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle. extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is FSLA exempt, and overtime is not compensated. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Job Summary The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals.

Requirements

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs.
Knowledge of budget development, resource allocation, data analysis, and personnel management.
Ability to develop partnerships, lead large and diverse teams, and interpret policies.
Ability to communicate effectively with diverse communities, evaluate programs, and think critically.
Skilled in time management, organization, and problem solving.
Skilled in crisis management, conflict resolution, and strategic planning.
At least three years of experience in human services, social services, public administration, or a related field.

Nice To Haves

A bachelor's degree in sociology, psychology, public administration, or a related field plus two (2) years of experience in a human services or related field, including one (1) year in a supervisory capacity.

Responsibilities

Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs.
Ensure timely and accurate processing of eligibility determinations and case management activities.
Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists.
Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance.
Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information.
Participate in workforce planning, staff scheduling, and basic budget tracking.
Act as a liaison between the county office, community partners, and central DHS divisions.
Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts.
Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.