Social Services Manager

County of Mecklenburg, NC•Charlotte, NC

4d•Onsite

About The Position

Social Services Manager – Economic Services Division The Department of Community Resources Please apply by: 4/9/2026 “Follow Your Calling, Find Your Career” Salary Range: $76,328.00 - $95,409.00 This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs. Position Summary Plan, coordinate, and manage the Food and Nutrition Services Program. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements. This position provides opportunities for advanced professional growth in strategic planning and fosters high‑level collaboration with local community organizations and state government partners to support effective program leadership and organizational impact. Please note: The selected candidate will support the Department on-site 5 days a week in a fast-paced environment. Location: 301 Billingsley Road Charlotte, NC 28211

Requirements

Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program
Bachelor's Degree in Human Services or related field.
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of General social work principles and available resources
Knowledge of Social services procedures, practices and methods
Knowledge of Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Knowledge of Case management methods and techniques
Knowledge of Services offered by the county and other local public and private community based service agencies
Knowledge of Developing trends and best practices in the specific program area
Skills Supervising and evaluating employees
Skills Prioritizing and assigning work
Skills Managing and executing multiple tasks
Skills Maintaining various confidential records
Skills Evaluating records to ensure accreditation standards are met
Skills Exercising judgment and discretion
Skills Resolving conflict and crisis intervention
Skills Achieve and maintain effective relationships with clients, other professionals and the general public
Skills Preparing correspondence and comprehensive reports
Skills Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Skills Working nights and/or weekends for positions in certain departments
Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Abilities Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
Abilities Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
Abilities Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Abilities Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values
Computer Skills Proficient in various computer programs including Microsoft Office Suite

Nice To Haves

Previous Food and Nutrition Services
Previous leadership or management experience
Current knowledge and experience with NC FAST
Experience with Sharepoint and Excel

Responsibilities

Provide oversight of the Food and Nutrition Services program by using internal and external data to develop, implement, and evaluate strategies that improve program performance and ensure effective delivery of services.
Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
Review information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audit staff cases and workloads to prioritize duties and referrals for new cases
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
Develop program goals, objectives, and strategies to provide direct assistance to customers
Identify information and resources necessary to assess community needs
Plan and assign responsibility for staff orientation and development
May be required to staff shelters in the event of a disaster
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.