Social Services Case Manager

Community Health and Dental Care, Inc.•Pottstown, PA

5d•$50,000 - $55,000•Onsite

About The Position

Advocate for assisting patients in need of medical, behavioral health, substance abuse or welfare related services to achieve the best possible outcomes while adhering to CHDC’s standards and policies to improve the patient’s overall quality of life. The Patient Case Manager is responsible for supporting CHDC patients and families in raising awareness and assist in obtaining services provided by CHDC and social services in the community. Create an atmosphere that is receptive to other’s thoughts and concerns to provide compassionate care and effective communication between our patients and staff.

Requirements

Bachelor’s degree in human services field preferred. Associates degree or certification in behavioral sciences a plus.
Minimum two years’ experience in Public Health, Outreach, Social Work, or related field.
This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and Outreach functions.
Valid PA Driver’s License required
Maintenance of state minimum insurance requirements.

Responsibilities

Educate staff on how to improve communications between CHDC, patients and social service agencies by sharing knowledge and best practice information through a well-developed skills transfer/training program for staff.
Attend department staff meetings to achieve department goals
Manage schedule to achieve appropriate coverage for assisting patients and attending events and meetings
Knowledge of community resources. Familiar with local social service agencies, government programs, and other resources that can benefit patients.
Knowledge of public health programs such as Medicaid, Medicare, CHIP and Pennie.
Be registered as a Community Partner on the statewide information system COMPASS to apply for public assistance programs for our patients and their families.
Participate in the development of strategies for identifying, approaching, and providing education and self-management to patients through strong community collaboration.
Address the needs of the patient through direct service or referrals that include but are not limited to housing, financial, transportation, medical, behavioral health, social/recreational and spiritual concerns.
Facilitate and effectively manage patient/provider communication as needed.
Ensure that case management notes are clear and concise and system notes are placed into the EMR/EHR system on a consistent basis.
Perform other duties as assigned