SOCIAL SERVICES ASSISTANT

State of Arkansas•Russellville, AR

19h

About The Position

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like childcare centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Requirements

Minimum of six months of work experience in human services programs or public service.
Required to have a background check and child/adult maltreatment registry check.
Strong organizational and administrative abilities.
Excellent customer service and communication skills.
Ability to handle sensitive information with confidentiality.

Responsibilities

Teaches and demonstrates living skills to clients, such as budgeting, cooking, menu planning, housekeeping, and child care.
Transports clients and/or family members for medical, dental, educational, and counseling appointments.
Aids clients in locating resources by contacting organizations or agencies for assistance.
Assists with developing and monitoring behavior plans, parenting/anger management classes, and maintaining narratives detailing action taken on behalf of the client/family.
Teaching employment skills to clients by providing materials and tools, monitoring work assignments, and providing direct assistance when needed.
Attends staff and mandatory training.
Schedules, monitors, and documents family visits.
Performs clerical duties, such as answering the telephone, routing calls, receiving referrals for clients, typing documents, filing, and handling mail.
Performs other duties as assigned.
Assist in client intake and service referrals.
Provide basic counseling and resource navigation.
Maintain accurate records and case documentation.
Support community outreach and public education initiatives.
Coordinate scheduling and follow-ups for client services.