Social Service Worker (5194)

THE SALVATION ARMY • Chattanooga, TN

3d • Onsite

About The Position

This position is responsible for: Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies identification cards, payroll statements, utility bills etc. Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients; enters client information into computer including the Social Services Database Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assists public, by phone, with information concerning Salvation Army programs. Key Responsibilities: Reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information. Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Performs related work for special and seasonal projects. Physical Requirements and Working Conditions: Mental and Physical Requirements: Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to perform mathematical calculations. Ability to type and keypunch information into a computer. Ability to sort and file documents alphabetically and numerically. Ability to operate various general office equipment including a telephone, computer, and calculator. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Working Conditions: Work is a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

Requirements

• Minimum two years College and High School Diploma or G.E.D. and Two years' experience working in a social or public service environment with experience assisting the public
• Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Ability to meet attendance requirements
• Ability to read, write, and communicate the English language
• Ability to perform mathematical calculations
• Ability to type and keypunch information into a computer
• Ability to sort and file documents alphabetically and numerically
• Ability to operate various general office equipment including a telephone, computer, and calculator

Responsibilities

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions
• Records clients disposition and other pertinent information such as income, expenses, family and work history
• Assists clients in completing applications for assistance
• Photocopies identification cards, payroll statements, utility bills etc
• Prepares and files client records in a timely manner ensuring all information is accurate and up to date
• Obtains signatures of clients
• Enters client information into computer including the Social Services Database
• Answers telephone in a courteous and tactful manner
• Assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services
• Assists public, by phone, with information concerning Salvation Army programs
• Reviews and tracks all client records in order to determine if client is active or inactive
• Maintains confidentiality of client information
• Prepares and maintains statistical records on all services provided
• Compiles and prepares monthly statistical reports
• Ensures the accuracy and completeness of the same
• Performs related work for special and seasonal projects

Benefits

• PTO Accrual
• Benefits: including medical, dental, hearing, vision
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees