Social Service Specialist III

State of Delaware • Dover, DE

1d • Onsite

About The Position

The Department of Health and Social Services (DHSS) aims to improve the quality of life for Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. They support personal and family independence and offer career opportunities for talented individuals. The Social Service Specialist III position, located in the Adam State Service Center, involves interviewing clients to determine their needs, eligibility, and appropriate courses of action for emergency assistance programs. Responsibilities include documenting client information, referring ineligible clients to suitable agencies and resources, utilizing social service and community resources for identified needs or crises, and providing coverage for other on-site agencies to promote effective public relations for the Division of Social Services.

Requirements

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
• May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Documents, verifies, records and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
• Maintains adequate records of provided services including case files and related material.
• Provides referral information to individual and general public, promotes effective public relations for agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees