Social Service Coordinator- Central Valley, CA

Better Tomorrows•Madera, CA

10d•Onsite

About The Position

The Social Services Coordinator (SSC) is responsible for delivering high-quality resident services across four affordable housing communities within the Central Valley. This role requires excellent planning, strong follow-through, and the ability to work independently and creatively, while managing multiple site calendars, programs, partnerships, and budgets. The SSC will facilitate core programs and services which align with Better Tomorrows’ focus areas: Health & Wellness, Academic Support, Financial Literacy, Job Readiness, Social & Community Engagement. The coordinator will produce monthly workshops matching the core programming. This position includes monthly on-site programming at each location, case management support, resident referrals, and community engagement activities. It also requires significant driving between sites including Lindsay, Parlier, Madera, and Los Banos. The SSC will be responsible for monthly compliance hours and standards. This includes reporting and inputting case management data monthly. The coordinator will work with residents one on one as well as present workshops in a group setting. A successful coordinator will be proactive, organized, technologically driven, and able to build strong relationships with residents, partners, property management, and the BT team.

Requirements

Strong organizational skills with the ability to manage multiple calendars, deadlines, and sites.
Excellent written and verbal communication skills.
Proficiency in Google Suite, Microsoft Office (MS Word, PowerPoint Excel), and digital data systems.
Ability to work independently, exercise sound judgment, and follow through on tasks.
Strong project planning and time-management skills.
Compassionate, professional approach to working with diverse populations.
Ability to lift up to 25 lbs (setup/teardown for programs).
Comfortable with prolonged driving and maintaining a multi-site schedule.
Minimum 1–3 years of experience in social services, education, youth programs, or community engagement.
Bachelor’s degree in Social Work, Education, Human Services, or related field preferred.
Must maintain valid driver’s license and reliable transportation.

Nice To Haves

Experience working in affordable housing or community-based settings preferred.
Bilingual English/Spanish is highly preferred.

Responsibilities

Plan, facilitate, and evaluate monthly programming for children, families, and seniors across all four sites located within the Central Valley (Lindsay, Parlier, Madera and Los Banos)
Coordinate and develop activities around health, wellness, financial literacy, job readiness, educational, and community engagement activities.
Develop program schedules and calendars for each site based on compliance, resident needs, and site capacity monthly in a timely manner.
Ensure programming meets annual CTCAC Tax Credit and contract requirements.
Conduct wellness check-ins by offering and encouraging to meet with residents 1:1.
Create individualized goal plans with residents and track progress using case management data input system, while maintaining accurate, timely, and confidential case management documentation.
Make referrals to appropriate agencies and provide follow-up.
Enter attendance, demographic data, case notes, and service outcomes into data systems daily/weekly.
Engage residents so that monthly participation grows.
Maintain digital files, program records, and required compliance documentation in a timely manner.
Prepare and distribute monthly site-specific newsletters and calendars to residents (door-to-door distribution included).
Build and maintain partnerships with local schools, nonprofits, health providers, and volunteers.
Coordinate partner-led workshops, food programs, and resource fairs.
Represent BT professionally in all external communications and collaborations.
Manage, track, and reconcile four (4) separate site supplies and activity budgets according to BT financial procedures.
Complete monthly expense reports and maintain accurate documentation for audit readiness.
Procure supplies and coordinate donations to support programming.
Provide technical and administrative support to resident associations where applicable.
Coordinate on-site food banks, produce distributions, hot meals, and other food-access initiatives.
Prolonged driving required, with travel across four sites monthly. Regular site visits include Lindsay, Parlier, and Madera, and Los Banos.
Provide excellent customer service to partner property management teams.
Assist with referrals, community concerns, and efforts to maintain a safe, positive environment.
Support lease-compliance education for residents, and help find rental assistance.
Attend BT mandatory trainings and conferences (may require overnight stays with all expenses reimbursed, including mileage from the home site).
Work occasional evenings/weekends for events and resident engagement.
Additional duties as assigned to support regional and organizational goals.