Chase Social Media Senior Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, X, Reddit and more. Our social media team continues to grow and we’re seeking a Senior Associate to join our team to support Reddit platform strategy, channel management and engagement for Chase’s Credit Card and Connected Commerce products. As a Chase Social Media Senior Associate within the Chase Social Media team, you will have a specific emphasis on supporting Reddit platform strategy, channel management and engagement efforts – monitoring online communities, tapping social listening, and sharing consumer and product/experience insights with internal business partners. We’re looking for a team member who’s passionate about building and engaging communities on Reddit; You will help us find and create the right communities, spark genuine conversation, and make sure we’re adding value for our cardmembers. You know Reddit’s culture inside and out, and you’re ready to engage directly, help grow Chase’s presence on Reddit, and support our strategy development. You’ll be hands-on in social listening, channel monitoring, and spotting trends and risks while working closely with other teams, support content creation, resolve customer issues, and keep enhancing our social approach.

Requirements

4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions
Creative thinker with a passion for online communities
Understanding of Reddit’s platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity
Effectively communicate on project timelines, status and results
Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
Confidence to pitch fresh ideas, think creatively, and identify problems to solve
Ability to self-motivate, build relationships and work well across teams, work on multiple sophisticated projects at the same time, and produce high-quality work. Adaptable to shift focus in times of need.
Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
Proficiency in Microsoft Office, e.g. Word, Excel and PowerPoint

Responsibilities

Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
Identify key communities where Chase cardmembers engage and focus areas to launch new communities
Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
Stay up-to-date on Reddit platform updates and features
Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
Champion a mindset of testing and learning to continuously innovate and prove what’s working
Communicate recommendations and insights to team members and partners either through written reports or presentations
Support team members on various projects and campaigns, effectively communicating timelines, status and results

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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