Social Media Community Manager

Paul Gough Media•Celebration, FL

About The Position

Are you a customer-focused sales pro who loves turning conversations into phone calls? Do you thrive on building relationships and guiding people toward clear next steps? Are you a natural at making people feel welcome — but also moving them to take action? If you’ve got strong communication skills, a warm personality, and a sales mindset — this might be the perfect role for you. We’re Paul Gough Media, a marketing and training company that helps private healthcare business owners grow. We’re hiring a Social Media Community Manager to turn warm leads and social conversations into booked discovery calls. Think of it like a Sales Development Rep — but with a customer-service twist. This is a sales-focused role. You’ll speak to clinic owners who already know us, like us, and have shown interest in what we offer. Your job is to engage them, qualify them, and get them on the phone with our team. So Who Are We? We’re a global marketing agency with offices in Celebration, Florida and Hartlepool, UK. We’ve helped thousands of clinic owners scale with programs, coaching, and strategy — and we’re just getting started. Our founder, Paul Gough, is a 5x Amazon best-selling author, host of a top-rated podcast, and former professional sports PT turned business mentor. He’s built a $5M+ company and is aiming for $10M next. Learn more at: www.paulgough.com www.ptprofitacademy.com www.paulgoughbooks.com Why People Love Working Here… You won’t find sleep pods or bean bags here — but you will find a high-performing team that values excellence, speed, and results. You’ll be trusted to take ownership of your work, given the tools and coaching to grow, and surrounded by ambitious people who genuinely care. We’re building something big — and if you’ve got the drive, you’ll grow with us. What you get: No cold outreach — all leads are warm and inbound Direct access to hundreds of qualified, verified business owners Fast-track onboarding, training, and mentorship Clear KPIs, commissions, and room to grow Monthly team events and travel opportunities (US + UK) Final Word From Paul: “If you’ve ever thought ‘I’d crush it in sales — if someone would just give me great leads,’ this is your shot. We have a flood of warm interest every single day. We just need someone to catch it, nurture it, and move it to a call. If you care about service, if you’ve got a sharp mind and a good heart — and if you’re not afraid to follow up — apply now.”

Requirements

Have 1–2 years of sales, SDR, or customer success experience
Are a strong communicator with natural warmth and confidence
Love talking to people and know how to guide a call without being pushy
Understand the difference between engagement and conversion
Are organized and comfortable with CRMs, booking links, and trackers
Have experience with social platforms (Instagram, Facebook) and community tools (like Skool)
Are motivated by goals and enjoy being held to performance targets

Responsibilities

Welcome warm leads with personality and purpose — DM, email, or voice note
Book qualified discovery calls using short 15–20 minute conversations
Help leads understand who we are, what we offer, and whether we’re the right fit
Guide prospects through their first touchpoints with our brand — Skool, stories, DMs
Track all appointments, lead statuses, and follow-ups in our system
Keep the pipeline moving — follow up, re-engage, and revive ghosted leads
Post simple story content to spark conversation and increase lead flow (no design skills needed)