Social Media Assistant

ALICE + OLIVIA

3d•$58,000 - $65,000

About The Position

As a key member of our brand and engagement team, the Social Media Assistant is the front line of our brand across social platforms. This role owns day-to-day community interaction, direct messages and influencer inquiries ensuring every response is timely, thoughtful, and on brand. You will help build trust, foster brand advocacy, and nurture relationships with creators, influencers, and customers through meaningful one-to-one engagement.

Requirements

Bachelor’s degree in Marketing, Communications, Digital Media, or a related field (or equivalent experience).
1-3 years of experience managing social media communities, with a strong focus on DM engagement and real-time response.
Must be available on weekends
Proven experience handling influencer, creator, or partnership inquiries via social platforms.
Exceptional written communication skills with a strong instinct for brand voice and audience nuance.
Deep understanding of major and emerging social platforms and their community norms.
Experience using social media management and inbox tools
Ability to think quickly, exercise sound judgment, and communicate clearly in fast-moving social environments.
Highly organized, proactive, and comfortable managing high volumes of inbound messages.

Nice To Haves

Customer Service Experience is a plus

Responsibilities

Own daily monitoring and response of direct messages, comments, and mentions across major social platforms including Instagram, TikTok, Facebook, Pinterest, and emerging channels.
Serve as the first point of contact for influencer, creator, partnership, and collaboration inquiries received via DMs or social channels.
Respond to community questions, feedback, and issues in a timely, empathetic, and brand-aligned manner.
Escalate customer experience, PR, or sensitive issues to the appropriate internal teams as needed.
Maintain a consistent, distinctive brand voice while tailoring responses to each platform’s tone and audience expectations.
Build and nurture relationships with creators, influencers, and brand advocates through ongoing social communication.
Support influencer program execution by assisting with outreach, coordination, and performance tracking.
Track recurring questions, sentiment, and community themes to identify opportunities for improved messaging, FAQs, or content.
Provide regular insights and feedback from community interactions to marketing, creative, PR, and customer experience teams.
Help evolve community management workflows, response guidelines, and inbox best practices to scale engagement efficiently.