Social Care Network Transportation Performance Manager

Forward Leading IPA•Rochester, NY

2d•$80,000 - $80,000•Hybrid

About The Position

The Social Care Network Transportation Performance Manager is responsible for designing, implementing, and overseeing all Transportation‑related service domains under the NYS 1115 Social Care Demonstration Waiver within the Social Care Network (SCN) Lead Entity. This role ensures high-quality delivery of transportation services across the network by supporting FLIPA’s contracted network of Transportation Service Providers. The Transportation Performance Manager will work to strengthen operational workflows, ensure compliance with waiver standards, and partner closely with the Training Lead to build and deliver training that optimizes performance, outcomes, and ensures a strong Medicaid member experience. This position is funded through March 2027.

Requirements

Bachelor's degree in relevant field, or equivalent experience required
2+ years direct care service delivery with Medicaid or similar populations
5+ years in Transportation services, or Social Determinants of Health (SDoH) experience
Strong knowledge of transportation programs and Medicaid-related transportation services
Experience providing technical assistance or program support to providers.
Experience training or facilitating learning for adult learners
Familiarity with HIPAA, data security and privacy, and IT compliance
Transportation Services Expertise: Deep knowledge of public and private transportation services and best practices in both rural and urban environments.
Policy Interpretation & Application: Ability to translate NYS DOH/CMS guidance into operational processes.
Provider Relationship Management: Skilled in supporting, coaching, and building strong relationships with external partners.
Training & Facilitation: Clear, engaging communication and adult learning strategies.
Problem Solving & Critical Thinking: Ability to navigate complex barriers and member needs.
Communication Skills: Strong written and verbal communication across diverse stakeholders.
Data‑Informed Decision-Making: Ability to interpret performance data to drive improvements.
Cultural Humility & Member-Centered Approach: Commitment to equitable, person‑centered practices.
Project & Workflow Management: Ability to structure, manage, and improve operational processes.

Nice To Haves

Experience with NYS Medicaid or the 1115 Waiver
Understanding of documentation, billing, and encounter standards
Experience working in community-based transportation organizations
Highly proficient with Microsoft Office Suite, including Microsoft Teams
Flexible, adaptable style that takes in stride last minute changes and project pivots and thrives on creative problem-solving
Able to work quickly and efficiently
projects and tasks independently
Attention to detail and accuracy
Confidentiality

Responsibilities

Serve as the subject‑matter expert on all transportation services under the NYS 1115 Social Care Demonstration Waiver.
Operationalize transportation-related program requirements, workflows, performance standards, and documentation expectations.
Ensure transportation service alignment with NYS DOH, CMS, and Lead Entity transportation policies and requirements.
Monitor policy updates and translate them into actionable procedures.
Provide technical assistance, coaching, and troubleshooting to external Transportation Service Providers
Support onboarding and operational readiness of Transportation Service Providers.
Conduct provider touchpoints and offer problem‑solving support.
Participate in quality assurance and continuous improvement.
Partner with the Training Lead to co‑design Transportation‑related curriculum and job aids.
Deliver training to contracted partners and internal staff.
Identify gaps and guide targeted training to enhance quality and capacity.
Review operational, encounter, quality, and outcome data.
Collaborate with analytics teams to evaluate transportation services performance
Support corrective action planning when performance issues arise
Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams
Support complex transportation-related cases requiring higher‑level coordination
Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.