Social Care Network Housing Performance Manager

Forward Leading IPA • Rochester, NY

2d • Remote

About The Position

The Social Care Network Housing Performance Manager is responsible for designing, implementing, and overseeing all housing‑related service domains under the NYS 1115 Social Care Demonstration Waiver within the Social Care Network (SCN) Lead Entity, including Rent and Temporary Housing, Home Modifications, Tenancy Sustaining and Transition services, etc. This role ensures high-quality delivery of housing services across the network by supporting FLIPA’s contracted network of Housing Service Providers. The Housing Performance Manager will work to strengthen operational workflows, ensure compliance with waiver standards, and partner closely with the Training Lead to build and deliver training that optimizes performance, outcomes, and ensures a strong Medicaid member experience.

Requirements

• Bachelor's degree in relevant field, or equivalent experience required
• 2+ years direct care service delivery with Medicaid or similar populations
• 5+ years housing services, supportive housing, tenancy supports, or Social Determinants of Health (SDoH) experience
• Strong knowledge of NYS housing systems and Medicaid-related housing services
• Experience providing technical assistance or program support to providers.
• Experience training or facilitating learning for adult learners
• Familiarity with HIPAA, data security and privacy, and IT compliance
• Housing Services Expertise: Deep knowledge of tenancy support, housing navigation, homelessness prevention, and housing stabilization best practices.
• Policy Interpretation & Application: Ability to translate NYS DOH/CMS guidance into operational processes.
• Provider Relationship Management: Skilled in supporting, coaching, and building strong relationships with external partners.
• Training & Facilitation: Clear, engaging communication and adult learning strategies.
• Problem Solving & Critical Thinking: Ability to navigate complex housing barriers and member needs.
• Communication Skills: Strong written and verbal communication across diverse stakeholders.
• Data‑Informed Decision-Making: Ability to interpret performance data to drive improvements.
• Cultural Humility & Member-Centered Approach: Commitment to equitable, person‑centered practices.
• Project & Workflow Management: Ability to structure, manage, and improve operational processes.
• Attention to detail and accuracy
• Confidentiality

Nice To Haves

• Experience with NYS Medicaid or the 1115 Waiver
• Understanding of documentation, billing, and encounter standards
• Experience working in community-based housing organizations
• Highly proficient with Microsoft Office Suite, including Microsoft Teams
• Flexible, adaptable style that takes in stride last minute changes and project pivots and thrives on creative problem-solving
• Able to work quickly and efficiently
• projects and tasks independently

Responsibilities

• Serve as the subject‑matter expert on all housing services under the NYS 1115 Social Care Demonstration Waiver.
• Operationalize housing-related program requirements, workflows, performance standards, and documentation expectations.
• Ensure Housing Service alignment with NYS DOH, CMS, and Lead Entity housing policies and requirements.
• Monitor policy updates and translate them into actionable procedures.
• Provide technical assistance, coaching, and troubleshooting to external Housing Service Providers
• Support onboarding and operational readiness of Housing Service Providers.
• Conduct provider touchpoints and offer problem‑solving support.
• Participate in quality assurance and continuous improvement.
• Partner with the Training Lead to co‑design housing‑related curriculum and job aids.
• Deliver training to contracted partners and internal staff.
• Identify gaps and guide targeted training to enhance quality and capacity.
• Review operational, encounter, quality, and outcome data.
• Collaborate with analytics teams to evaluate housing services performance
• Support corrective action planning when performance issues arise
• Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams
• Support complex housing cases requiring higher‑level coordination
• Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.

Benefits

• Paid Time Off
• Health & Dental & Vision benefits
• Parental Leave
• Company‑paid Life Insurance
• Paid Holidays
• 401(k) with 3% match
• Mileage reimbursement for travel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager