Social Adjustment Services Intake and Eligibility Coordinator

Archdiocese of San Antonio•San Antonio, TX

71d•$26•Onsite

About The Position

Under the supervision of the Extended Care Services Director, the Intake & Eligibility Coordinator plays a critical role in the Social Adjustment Services (SAS) program by serving as the first point of contact for new clients. This position ensures that clients are screened for program eligibility, properly enrolled, and fully informed about services, rights, and responsibilities. The Coordinator ensures all required intake documentation is completed, signed, and accurately entered into client databases and tracking systems. By combining eligibility determination, enrollment support, and data accuracy, this role lays the foundation for high-quality case management and helps ensure clients receive timely, culturally responsive, and trauma-informed services that promote self-sufficiency and community integration

Requirements

Bachelor's degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience
Reliable transportation
Valid driver license
Valid vehicle insurance
Must be at least 21 years of age
Must have a clean driving record
Proficiency in client documentation, case management, and recordkeeping.
Strong computer skills, including Microsoft Office, email, and database systems.
Excellent organizational, written, and verbal communication skills.
Critical thinking and problem-solving ability.
Able to work independently and collaboratively in a fast-paced environment
Demonstrated commitment to cultural humility and trauma-informed care.

Responsibilities

Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
Must complete all required professional development assigned in a timely manner
Must be sensitive to the service population's cultural and socioeconomic characteristics.
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by the Program Director and Manager.
Eligibility Determination - Review and verify client eligibility for SAS and related programs, ensuring compliance with all program guidelines and funder requirements.
Client Intake & Enrollment - Conduct intake appointments, explain program services and expectations, and ensure that clients understand their rights, responsibilities, and next steps.
Enrollment Documentation - Ensure all required enrollment forms and agreements are accurately completed, signed, and filed in compliance with agency standards.
Data Entry & Accuracy - Enter client demographic and service information into all required internal and external databases in a timely and accurate manner.
Client Orientation - Provide initial orientation to clients on available services, community resources, and agency processes to set them up for successful participation.
Collaboration - Work closely with caseworkers and other program staff to transition clients smoothly from intake into ongoing case management and support services.
Quality Assurance - Monitor and audit intake and eligibility files for completeness and accuracy; identify and address gaps proactively.