SOC Team Lead

Tyto Athene, LLC

11d•Remote

About The Position

Tyto Athene is searching for a Security Operations Center (SOC) Team Lead for an exciting opportunity that combines project management and customer success roles.

Requirements

Bachelor's degree (or an additional 4 years of related experience)
Minimum three (3) years of experience managing projects
Strong leadership, written and verbal communication, and analytic and problem-solving skills
Knowledge of SOC operations
Public Trust/Criminal Background

Nice To Haves

Experience interfacing with and managing customers
Active program management certification (e.g., PMP)
Active advanced cybersecurity certification (e.g., CISSP)
Agile experience and certifications are a plus.
Other relevant IT certifications are a plus.

Responsibilities

Team Lead for a SOC team including watch floor analysts, engineers, threat hunters, incident responders, and cyber threat analysts. Provide guidance and direction to the SOC team to ensure execution and delivery of team tasks, requirements, and projects.
Lead customer onboarding to include developing schedules, tracking deliverables, creating slide decks, briefing the customer, and guiding customers through the onboarding process.
Build and maintain strong relationships with customers, acting as the primary point of contact for the customers.
Answer customer requests, schedule customer meetings, coordinate any engineering work or responses needed, and organize and deliver any necessary documentation to customers.
Perform weekly and monthly reviews and ensure communication plans and vital customer information is updated. Work with the SOC team to develop and deliver an annual customer health check for each customer.
Serve as the liaison and advocate for the customer with the SOC team.
Work with customers and the SOC team to create success plans tailored to customer specific goals and objectives, monitoring progress towards achieving desired outcomes.
Collect onboarding and annual health check feedback from each customer.
Organize, schedule, and finalize any lessons learned as required by the SOC.
Develop new and innovative ideas to enhance customer service and customer value.
Track and monitor all SOC team projects progress and performance to include running daily engineering standups.
Work with the SOC team on customer case issues, updates, and overall quality.
Interface with client’s senior management personnel, including briefings up to CIO/CISO level
Leverage industry knowledge, best practices, lessons learned and stakeholder feedback to develop, implement and continuously improve all services offered under the SOC
Guide and mentor team members
Work closely with the SOC Manager to function as the single point of coordination and accountability, ensuring that all technical work, communications, and decision-making remain aligned, timely, and defensible.
Maintain awareness of emerging cyber threats and vulnerabilities. Lead the development and distribution of threat summaries, vulnerabilities notices, and flash threat emails.
Create and distribute vulnerability reports as needed.
Must have the ability to work in a dynamic environment and flexibly adapt to changing conditions
Must have a high degree of originality, creativity, and initiative requiring minimal supervision