SOC Operator

Concentric•Seattle, WA

3h•$35 - $35•Onsite

About The Position

We are seeking a skilled security professional to join our Security Operations Center (SOC) as a SOC Operator. The SOC Operator is responsible for assisting personnel in all concerns that pertain to safety and security for locations around the globe. This role requires the ability to operate at the tactical and operational levels, managing and supporting highly confidential operations. The SOC Operator will utilize an integrated security platform, including CCTV, access control, and alarm systems, to analyze and communicate potential threats to people, property, and brand assets. The SOC Operator will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Supervisor in a 24/7 environment.

Requirements

High school diploma or equivalent required
Associate’s degree or 3 years of equivalent work experience in the Military, Law Enforcement, Government, and/or Corporate Security
Strong Customer Service skills
Excellent written and verbal communication skills
Ability to read, write, and speak clearly in English
Strong team player
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Proficient in Microsoft Windows and Office Suite
Able to analyze both qualitative and quantitative metrics
This is a full-time on-site position. Days and hours of work are Monday through Sunday, hours based on team size and historical alarm volume data trend analysis. Evening and weekend work may be required as job duties demand
Must be able to legally work in the country where this position is located without visa sponsorship
Must be a U.S. Citizen
Must pass the Basic Operator Course Exam

Nice To Haves

Prior experience in a Security Operations Center, TOC, or similar
Bachelor’s degree in Emergency Management, Political Science, Criminal Justice, or related
Experience with security systems, including alarm monitoring, electronic access control, and CCTV
Ability to multitask in a fast-paced, at times-stressed work environment
Lenel access level management skills
Comfortable with a high-tech work environment and constant learning of new tools and innovations
Data entry or coding skills.
Root cause analysis skills

Responsibilities

Review CCTV footage, investigate alarms, and respond by sending security patrol, or alerting Fire services or Police as needed.
Assist employees in all concerns that pertain to client safety and security
Monitor travel safety and security of the client’s employees
Notify and coordinate corporate response by distribution of advisories and other communications
Intake, triage, and respond to active security incidents
Notify senior managers and partner teams of relevant security incidents, often seeking guidance that informs subsequent step actions in support of the security response
Author, review, and publish security incident case products
Engage with response stakeholders to dispatch local security resources, collect and share information, and document incident details
Manage multiple area access management security workflows crucial to operational success
Provide back-up, support, and on-call function as needed
Perform other related duties and special projects as required
Gather and prepare reports on individual and team performance metrics
Conduct ongoing review of multiple systems and sources to detect potential risks and proactively audit access control system connections to identify potential misconfigurations
Cultivate an intimate understanding of space functions, owners, and occupying organizations that will allow the applicant to apply the principle of least privilege (PoLP) to individual permissions

Benefits

Employer-provided Medical, Dental, & Vision benefits
Medical selection of PPO or HDHP, including HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k) including employer match
7 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities