SOC Operator

Blackstone Consulting, Inc.•Renton, WA

1d•Onsite

About The Position

Blackstone Consulting, Inc. (BCI) is a minority-owned, 6,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. BCI seeks a dedicated and passionate Healthcare Security Officer to serve as an integral part of the security and care delivery team for a leading healthcare provider. Summary: The Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of assigned healthcare facility, its agents or contractors and Securitas personnel. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Immediate opening for a dedicated individual with a strong work ethic and general understanding of the familiarity with the duties of a SOC Dispatcher/Operator.

Requirements

Be 18 years of age and possess a high school diploma or GED
Have a reliable and functional means of communication (i.e., cell phone)
The legal right to work in the United States
Possess a valid government-issued driver’s license
Active state-issued guard card
Use of personal computer and spreadsheet software
Knowledge of or ability to learn security operations and procedures
Courteous telephone manner
Strong Oral and written communication skills
Strong customer service and service delivery orientation
Must be detail-oriented and able to handle multiple tasks
Ability to interact effectively at various social levels and across diverse cultures
High School Diploma or GED experience in security, military, or law enforcement, computer technical related experience preferred

Nice To Haves

Prefer one year of healthcare security experience or previous supervisor experience in service field.

Responsibilities

The Security Dispatcher serves and is directly responsible for the monitoring of the alarm systems, the cameras, and the radio systems for security throughout the assigned Service Area.
The Security Dispatcher is hired to make decisions: rapidly, accurately, and often times with very little information to go on.
The Security Dispatcher is also the liaison between security and all other departments as well as patients and visitors.
The Security Dispatcher is also responsible for making the appropriate internal and external notifications during facility emergencies or unusual events, as well as keeping the Security Shift Lead or Supervisors at all locations advised of unusual occurrences that might affect his or her shift.
The Security Dispatcher will also be responsible for accurately processing, logging and reporting events on his or her shift, coordinating incident and service request responses, and performing routine equipment maintenance as directed by the Lead or Supervisor.
The Security Dispatcher is assigned logistical support projects and other duties within the SOC as needed.

Benefits

Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.
Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.
Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
Employee Assistance Program - Through Guardian’s WorkLifeMatters program. 100% paid by BCI.
Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability, supplemental, and life plans offered by Aflac and TransAmerica.
Annual Raises - wage increase every January
Paid Time Off
Recognition Programs
Training & Career Development
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance