SOC Operator (Louisville KY)

Walden Security•Louisville, KY

1d•$25 - $25•Onsite

About The Position

Security Operations Center (SOC) Operator Position Summary: The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. ● The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests. ● The SOC Operator is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization. ● The SOC Operator will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by Brown-Forman. ● The SOC Operator maintains various records of communications and events. ● Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.). ● Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner ● Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions ● Ensure all systems within the SOC are functioning properly and report deficiencies as necessary. ● Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas. ● Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property. ● In the event of an ongoing police or fire emergency in proximity to an asset, you will be expected to promptly collect real-time information and alert the relevant offices or employees affected. ● Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools. ● Manage and prioritize employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests.

Requirements

Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Excellent organizational and time management skills.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
A professional demeanor, along with excellent customer service skills
Ability to work independently while also being a team player.
Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
Conduct routine alarm testing and remote audits.
Manage access cards
Maintain daily logs and prepare and provide reports as required.
Analytical mindset with the ability to identify and escalate critical issues.
Typing - 40 WPM, minimum
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
High School diploma or General Education Degree (GED)
Minimum of 25 years of age
Ability to pass criminal background check and drug test

Nice To Haves

You have a minimum of 2+ years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.
Prior experience in security, law enforcement, or military service is preferred but not required.
CPR/First Aid Certification (preferred).

Responsibilities

Answering routine and emergency calls
Monitoring alarms and video equipment including video alarms, door alarms, and duress alarms
Providing general assistance to employees, vendors and guests
Monitoring various tools to assist in identifying threats and/or risks to the organization
Coordinating response to life safety incidents (medical, safety, natural disasters, etc.)
Dispatching security officers, CRT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by Brown-Forman
Maintaining various records of communications and events
Managing and handling situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)
Conducting investigative video reviews and report findings
Assisting in conducting investigations and update requestors in a timely manner
Documenting all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
Ensuring all systems within the SOC are functioning properly and report deficiencies as necessary
Coordinating the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas
Proactively monitoring developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property
Collecting real-time information and alert the relevant offices or employees affected in the event of an ongoing police or fire emergency in proximity to an asset
Maintaining situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools
Managing and prioritizing employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests

Benefits

Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification. Walden Security has been recognized by Training Magazine as a Top 100 Award Winner which is awarded to companies with the most successful learning and development programs in the world!
Unbelievable PERKS!: Save on phone, vacation, auto, retailers and more!
Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
Employee Family Scholarship: To date, Walden Security has awarded more than $300,000 in Employee Family Scholarships!
Paid Time Off: offered to employees that average at least 32 hours per week
Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
Health Savings Account: pay for health care more easily
Voluntary Life Insurance: affordable plans available
401K: prepare for your retirement
Employee Assistance Program: we offer free, confidential assistance for many of your life’s needs
Employee Recognition Programs: we believe in celebrating the “wins” with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
Culture of Caring: Walden Security supports many charitable organizations
Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
Promote From Within Philosophy: Walden Security offers growth opportunities for our team members who are Setting the Standard by Setting the Example®
Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
Competitive Pay!