Case Manager (SNUG)

Family Services Inc. • Poughkeepsie, NY

34d • $30 • Onsite

About The Position

The SNUG Case Manager will assist the social work department in providing case management services to victims of crimes. This is inclusive of but not limited to: providing direct service to clients such as navigating systems with which clients may interact, meeting basic needs, working towards long-term goals, applying for compensation through the Office of Victim Services (OVS), and connecting individuals to educational/vocational services.

Requirements

• Associates degree from an accredited university
• Experience working in the social services field
• 2+ years of experience working in or near the SNUG target area(s)
• Cultural competence and ability to relate to a wide variety of audiences.
• Community Organizing abilities.
• Crisis Management and trauma-informed practices.
• Compassion and empathy for participants’ needs and possess strong advocacy skills.
• Knowledge of public, private and, community agencies that may be utilized to serve participants of the program.
• Aptitude for completing administrative tasks and ‘out of the box’ thinking and resourcefulness.
• Demonstrates effective time and self-management skills
• Ability to adapt quickly to changing circumstances
• Flexible hours and can travel to different sites, attend community meetings, community partner offices, and out of area trainings as scheduled.
• Schedule may be adjusted to meet program needs, based on written Supervisor approval.
• Must be reachable outside of office hours, if needed.
• Possess valid driver’s license.
• Strong computer skills, particularly with the Microsoft Office suite.

Responsibilities

• Work as an onsite case manager and member of the SNUG team in order to support victims of crime affected by community violence
• Manage the site’s referral resource database and create relationships with local agencies and service providers
• Assist victims of crime to navigate systems including providing court advocacy and transportation to medical appointments
• Work with the SNUG staff and assist them in providing case management services to their high-risk program participants
• Respond with SNUG team to violent incidents in the community, attend SNUG outreach events, and make home visits to victims and families when appropriate
• Develop relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services
• Maintain a sufficient caseload of clients at any given time
• Adhere to all documentation and database requirements and accurately track work in accordance with VOCA reporting standards
• Willingness to travel to trainings and conferences including an initial week-long training that may require overnight travel within NYS, and a biannual two-day conference in Albany
• Be available to support SNUG team in emergency situations regarding incidents with staff or participants
• Ability to work flexible hours (evenings and weekends) when necessary
• Meets with supervisor for weekly supervision
• Communicates effectively and on an ongoing basis with supervisor and SNUG team
• Exercises appropriate judgement when completing job duties
• Maintains records of activities and submits documentation on a timely basis and as requested
• Other duties as assigned

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees