Snr Engineer II, Global Product Support- "ALD"

ASM•Phoenix, AZ

About The Position

As a Snr Global Product Support Engineer at ASM, you’ll be the system-level expert guiding new product development from concept to customer success. You’ll collaborate across hardware, software, and process engineering teams to ensure our products meet customer needs and deliver exceptional performance. This role is your opportunity to shape innovation, lead global initiatives, and make a direct impact on semiconductor technology worldwide.

Requirements

Bachelor’s degree in Electromechanical Engineering, Mechanical Engineering, Chemical Engineering, or Systems Engineering with 12+ years of experience; OR Master’s degree with 8+ years; OR PhD with 4+ years
Related experience with ALD equipment
Ability to travel 25–50%
Strong analytical skills with experience in DOE design and ANOVA
Proven ability to lead global projects and cross-functional teams

Nice To Haves

Experience in global audits and yield-enhancement projects
Expertise in troubleshooting multi-site trends and driving systemic solutions
Strong communication skills for customer-facing interactions, including QBRs
Demonstrated ability to mentor and develop junior engineers

Responsibilities

Supervise implementation across shifts and lead incident investigations.
Support global audits and troubleshoot yield excursions across fabs.
Design and analyze complex DOEs, apply ANOVA, and communicate data-driven insights.
Mentor junior engineers and set global methodologies, including control limits and tool capability audits.
Facilitate cross-functional RCCA, implement systemic solutions, and track KPI improvements.
Lead yield-enhancement projects, analyze probe/test data, and manage PCNs.
Orchestrate global crisis-response teams and lead customer QBRs.
Act as system-level expert for new product development, collaborating with hardware, electrical, controls, process, and software teams.
Provide guidance during design phases on serviceability, manufacturability, and preventive maintenance.
Own first build and test of new products in development labs, providing real-time feedback and solutions.
Develop procedures and best-known methods for service and maintenance tasks.
Drive customer fab readiness, installation, and start-up through production qualification for Alpha/Beta shipments.
Report field issues for new products and manage customer issues during Alpha and Beta phases.
Develop critical spare parts lists and ensure initial stocking levels for new product shipments.