Snr Engineer, Field Service- "I &II"

ASM•Phoenix, AZ

12h•Onsite

About The Position

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 75% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.

Requirements

Senior Engineer I, Field Service Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
Experience of semiconductor field service or capital‑equipment experience
Ability to interpret electronic and electromechanical schematics
Experience with structured troubleshooting methodologies
Knowledge of cleanroom and semiconductor safety protocols
Strong written and verbal communication skills
Ability to work independently and collaboratively in fast‑paced fab environments
Willingness to travel domestically and internationally as needed for the role.
Proficiency in MS Office
Senior Engineer II, Field Service Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
Experience in semiconductor field service experience with demonstrated technical leadership
Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
Experience driving structured root‑cause analysis and long‑term corrective‑action plans
Proven ability to lead escalations and manage customer‑technical relationships
Strong communication and mentorship capabilities
Ability to work autonomously while guiding and developing other engineers
Willingness to travel domestically and internationally as needed for the role
Proficiency in MS Office

Nice To Haves

Senior Engineer I, Field Service Experience supporting beta tools or early‑option equipment
Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
Experience writing or updating procedures or technical documentation
Strong customer‑service approach and organizational skills
Familiarity with structured problem‑solving methods
Senior Engineer II, Field Service Demonstrated leadership in complex troubleshooting programs or technical initiatives
Experience owning customer‑technical relationships, including expectations and long‑term partnership building
Strong capability in mentoring and developing field engineers
Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
Experience providing structured feedback to engineering or product teams
Experience evaluating or supporting beta‑stage or early‑option tools

Responsibilities

Senior Engineer I, Field Service Install, maintain, and repair ASM semiconductor equipment with minimal supervision
Lead troubleshooting of complex tool or process issues using structured diagnostic methods
Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
Review tool‑performance data to identify trends, risks, or improvement opportunities
Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
Document service activities and support updates to procedures and best practices
Communicate solutions, progress, and expectations clearly with customer engineers
Participate in escalations alongside cross‑functional ASM engineering teams
Senior Engineer II, Field Service Serve as the senior technical lead for equipment installation, performance optimization, and recovery
Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
Manage escalations end-to-end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
Guide, mentor, and develop engineers through hands-on instruction, structured training, and knowledge-sharing
Champion best practices and contribute to procedure development, improvements, and field-wide learning
Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early-option deployments