SMB Sales Programs Manager

Salesforce•Chicago, IL

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for high-energy, driven people who are passionate about helping sales teams succeed. Salesforce’s Sales Programs team is focused on executive-level alignment to provide insights on how to successfully and efficiently create quality pipe gen. Every sales play/program we implement has a measurable impact. You will work directly with executive sales leaders, sales teams, and front-line sales managers to understand their pipe generation and pipe progression needs, collaborate with a diverse cross-functional group of Salesforce teams across sales, marketing, enablement, strategy, and others to develop and implement a sales program to meet those needs, then measure the results and adapt the sales programs as necessary. You will work closely with your Sales Programs team members to develop and execute a single sales programs strategy to meet the collective needs of the business you support. The following skills will help ensure your success in the role: Cross-Functional Relationship Management Builds trusted partnerships and works cross-functionally to share information and resources, problem-solving, and produce better outcomes Work with sales stakeholders to align on high-level business priorities for the quarter and year Build and deliver presentations to management, C-Level Executives, and sales executives Data Analytics Analyze sales performance and health of the business to create programs addressing pipeline and productivity gaps and standardize processes Leverage reports and data to gain quantitative insights into a business challenge Program Design & Delivery Synthesize data and create programs to address gaps in the business, bringing in cross-functional teams as needed Develops creative net new approaches or processes to solve new or emerging problems Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups Operational Implementation Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results despite day-to-day challenges Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing-up engagement metrics post-program launch Change management based on program performance and Key Performance Indicators Win as a Team Establishes a spirit of teamwork and leads by example Asks questions and seeks out input from others to develop the best solutions and ideas Fosters a culture of interdependence, encouragement, teamwork, collaboration, and communication

Requirements

7+ years of experience in management consulting, executive communications, storytelling, or strategic messaging.
Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels.
Proven ability to create compelling executive narratives and messaging.
Experience working with C-level executives and senior stakeholders.
Expertise in presentation design and visual storytelling, including PowerPoint and Google Slides.
Strong understanding of corporate strategy, business insights, and executive communications.
Experience leading cross-functional projects and driving alignment across teams.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Self-starter who thrives in a dynamic and evolving setting.
Bachelor's degree or equivalent experience required
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

Knowledge of customer success, customer support, and industry trends; Salesforce certifications are a plus.
Familiarity with Salesforce, CRM, or digital transformation trends.
Familiarity with data and analytics to support data-driven decision-making.

Responsibilities

Builds trusted partnerships and works cross-functionally to share information and resources, problem-solving, and produce better outcomes
Work with sales stakeholders to align on high-level business priorities for the quarter and year
Build and deliver presentations to management, C-Level Executives, and sales executives
Analyze sales performance and health of the business to create programs addressing pipeline and productivity gaps and standardize processes
Leverage reports and data to gain quantitative insights into a business challenge
Synthesize data and create programs to address gaps in the business, bringing in cross-functional teams as needed
Develops creative net new approaches or processes to solve new or emerging problems
Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups
Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results despite day-to-day challenges
Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing-up engagement metrics post-program launch
Change management based on program performance and Key Performance Indicators
Establishes a spirit of teamwork and leads by example
Asks questions and seeks out input from others to develop the best solutions and ideas
Fosters a culture of interdependence, encouragement, teamwork, collaboration, and communication