Small Market Team Leader, Employee Benefits

Risk Strategies•Irvine, CA

3d•Hybrid

About The Position

This is a hybrid opportunity and this role requires onsite in-office presence approximately 1 to 3 days per week at one of our following office locations: Santa Rosa, CA, Irvine, CA, Roseville, CA, Glendale, CA, Burlingame, CA, Portland, OR The Team Leader serves as the link between both internal and external customers to ensure the proper delivery of products and services. The Team Leader will provide guidance for client teams to ensure client satisfaction of Risk Strategies deliverables and services through adoption of RSC best practices, coordination of services, and mentoring. The Team Leader will manage account management teams as well as provide direction on complex projects, vendor negotiations, and client issues. The Team Leader is considered a senior resource for clients and will has direct supervision of team members, review work for accuracy and manage capacity across the team to ensure client deliverables are timely and accurate. The Team Leader is responsible for revenue growth – client expansion – across the team’s book of business and identifying white space for team clients as well as potential cross-sell opportunities across the Risk Strategies portfolio of services. The Team Leader will assist producers with prospecting new clients, including proposal development. The qualified candidate must have strong knowledge across the spectrum of employer-sponsored health & welfare related plans, including federal and state regulations that impact these plans.

Requirements

BA/BS preferred
7 or more years’ experience in senior employee benefit account management or consultative role with increasing responsibility
Consistently exceeds core practice competency-based skills and mentors junior staff to develop theirs
Client-facing experience at an insurance company or brokerage
Ability to work collaboratively across the employee benefits practice both regionally and enterprise-wide
Strong organizational skills with the ability to handle multiple projects at one time and proven ability to prioritize competing requirements and deadlines
Continuous professional development in all areas of employee benefits with the proven ability to remain current with respect to industry trends
Commanding presentation and public speaking abilities
Advanced critical thinking skills
Detail-oriented
Strong Microsoft Excel, Word and PowerPoint skills
Life, Accident and Health Insurance License required

Nice To Haves

GBA or CEBS Certification a plus
Project management certification a plus

Responsibilities

Oversight and management of team with total of 250 – 310 small group accounts (defined as U100 eligible EEs)
Manage a personal book of business with 30 – 50 clients (focus on 50 – 100 eligible EEs)
Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntary
Understanding of practices – resources and capabilities - outside of employee benefits practice
Drive adoption and utilization of consistent processes, services, products, and solutions for proper client management
Top 10 Revenue Accounts: Detailed understanding of program, relationships at C-suite level, responsible for delivery of annual stewardship report
Coordinate work of account service teams to ensure consistent and high quality client deliverables, solutions, and services
Participate in the development and implementation of best practices and lead by example in demonstrating and sharing the importance of managing, developing and peer reviewing client deliverables
Review all client facing deliverables and act as a team leader and mentor to develop all levels of the client team
Develop and maintain ongoing relationships with account management teams and clients to ensure teams execute on plans and deliverables
Understand available carrier products and services in the marketplace and ensure team and client awareness
Partner with regional leadership and other Team Leaders to deliver and achieve broader Employee Benefit practice goals
Understand, articulate and implement RSC value-added resources
Assess the performance of team members and provide ongoing coaching and feedback for continued improvement
Support the generation of new business by participating in prospecting opportunities with new clients as part of a broader team via value proposition creation, RFP/proposal support, participating in finalist presentation, etc.