Small Commercial Account Manager
About The Position
TrueNorth is looking for someone experienced in Commercial Insurance to join our Risk Management team as a Small Commercial Account Manager in any of our offices (Cedar Rapids, West Des Moines, Chicago, or Denver). We use our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! Please be advised this position may close on or after 03/15/2026, without advance notice, should we receive a sufficient number of qualified applications. About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! What TrueNorth Offers: TrueNorth offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision, Life, and Disability Insurance 401(k) with Company Contributions Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays Paid Volunteer Time Off and Donation Match Program Tuition reimbursement and paid certifications, licenses, designations Employee Assistance Program (EAP) and wellness program with financial incentives Hybrid Work Schedule $3,000 Referral Bonus
Requirements
- High School diploma or GED required, two or four-year degree preferred
- 3+ years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required
- P&C Insurance license required
- Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
- Understand the different processes/forms associated with the varying coverages and insurers
- Strong organizational and time management skills
- Understand and maintain fiduciary responsibility for company, client, and producer
- Ability to work independently
- Strategic thinking
- Relationship management
- Strong work ethic
Nice To Haves
- Experience working with EPIC Agency Management Software preferred
Responsibilities
- Accurately manage client accounts and ensure all deadlines are met
- Assist producer in marketing and placing new business and/or renewal business while maintaining process per workflows
- Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
- Answer questions from producer and the service teams regarding accounts
- Communicate with the clients and answer questions regarding provided policies and/or services
- Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
- Travel or visit insurance companies and/or clients, when necessary
- Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
- Serve as a subject matter expert for niche specialization
- Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
- Manage book of business with pro-active client service approach
- Round out coverage for accounts in collaboration with the service team or independently, as assigned
- Perform other duties as assigned
Benefits
- Annual Bonus
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Contributions
- Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
- Paid Volunteer Time Off and Donation Match Program
- Tuition reimbursement and paid certifications, licenses, designations
- Employee Assistance Program (EAP) and wellness program with financial incentives
- Hybrid Work Schedule
- $3,000 Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
