Small Claims Specialist II

Americollect Inc. • Manitowoc, WI

17d

About The Position

The Small Claims Specialist II is responsible for supporting the desired and timely resolution of litigation efforts facilitated by outside counsel. This individual communicates with teammates, other departments, clients, attorneys, employers, and patients. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Requirements

• Required Education: High School Diploma / GED
• 6+ months of experience in a professional small claims capacity (ideally at Americollect) preferred
• 1+ year(s) of experience in a customer service capacity preferred
• 1+ year(s) of experience multi-tasking, specifically in performing data entry and web-based research simultaneously preferred
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred
• Knowledge of department processes and procedures or equivalent, specifically for outside counsel and the state of Wisconsin required
• Knowledge of collections industry, healthcare revenue cycle, and litigation proceedings (specifically small claims actions) preferred
• Completion of procedural training facilitated by the Small Claims department or equivalent required
• Proficient in typing 45 words per minute required
• Proficient in leveraging technology platforms or equivalent required
• Proficient in managing a multi-line phone system required
• Proficient in Microsoft Office Suite preferred

Responsibilities

• Reviews information collected and research/investigations performed by fellow teammates, preparing detailed summaries of accounts and associated medical documentation.
• Monitors accounts; communicates with teammates, other departments, clients, attorneys, employers, and patients; and takes necessary action to support the desired and timely resolution of litigation efforts. Specifically assists with small claims litigation and garnishment questions or concerns.
• Gathers and makes appropriate documentation in internal technology platforms.
• Proactively informs leadership of account statuses through the resolution of litigation efforts.
• Executes workload by following company and department standards, processes, and procedures with an emphasis on compliance.
• Contributes to the optimization and creation of department processes, developing reference materials as requested.
• Participates in the cross-training or sharing of knowledge, skills, and abilities throughout the team, supporting, guiding, and training teammates as appropriate.
• Supports the continual growth and development of teammates by observing phone calls, reviewing referrals, and providing constructive feedback.
• Serves as a resource to the Collections Contact Center by supplying information about the litigation process to call-takers addressing the questions or concerns of patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees