Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation

TD Bank • Laurel, MD

15d • $72,280 - $108,160

About The Position

The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group. The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis. Depth & Scope: Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages) Integrates the broader organizational context into advice and solutions within own area Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders Uses advanced methods to contribute to new solutions and recommends standards against which others will operate Works within broad guidelines/policies and independently performs tasks from end to end Work performed under moderate management guidance and supervision Key resource in delivering day-to-day projects and initiatives Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process Supports the development, implementation and understanding of training material, procedures for new products and/or processes Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed Acts as an escalation point for customer, process or operational issues, and further escalates as required to management Liaises with various partners and stakeholders in the resolution of issues Recommends and champions strategies to enhance the customer experience Recommends solutions to improve the product, pricing, service, and/or process Interacts with vendors and other external parties for business function management Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience Adheres to enterprise frameworks or methodologies that relate to activities for own business area Understands and contributes to the achievement of the business strategy, goals and objectives Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases Compiles and analyzes key performance statistics when required Conducts ongoing industry and competitive analysis to obtain market insights Adheres to internal policies/procedures and applicable regulatory guidelines Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages) Ensures all products are in compliance and meet all regulatory requirements Is knowledgeable of and complies with Bank and Industry Codes of Conduct Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Requirements

• Undergraduate degree or product management certificate and/or 5+ years of relevant experience (channel/distribution, finance, control partners, technology)
• Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Knowledge of current and emerging competitor and market trends
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Nice To Haves

• Experience in issues management, mitigation, and remediation
• Curious and comfortable speaking up to question and challenge processes

Responsibilities

• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
• Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
• Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
• Integrates the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
• Works within broad guidelines/policies and independently performs tasks from end to end
• Work performed under moderate management guidance and supervision
• Key resource in delivering day-to-day projects and initiatives
• Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
• Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
• Supports the development, implementation and understanding of training material, procedures for new products and/or processes
• Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
• Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
• Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
• Liaises with various partners and stakeholders in the resolution of issues
• Recommends and champions strategies to enhance the customer experience
• Recommends solutions to improve the product, pricing, service, and/or process
• Interacts with vendors and other external parties for business function management
• Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Understands and contributes to the achievement of the business strategy, goals and objectives
• Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
• Compiles and analyzes key performance statistics when required
• Conducts ongoing industry and competitive analysis to obtain market insights
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed
• Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives
• Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
• Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
• Ensures all products are in compliance and meet all regulatory requirements
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; Provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level