Small Business Connect Leader

U.S. Bank • Tempe, AZ

24d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Small Business Connect Leader reports to the Head of Small Business Banking and National Sales Executive and is responsible for leading a team of Small Business Connect Sales Managers across the country. The SB Connect Leader is accountable for the sales delivery and execution of the small business segment of its assigned team, as well as helping to lead the expansion of our Small Business Connect Team overseeing 6 - 7 Sales Managers and 85+ Small Business Connect Specialists. The Leader is responsible for driving growth and providing comprehensive financial solutions to small businesses with annual revenues of up to $2.5M through outbound calling activities. This leader provides leadership to a team of Small Business Connect Sales Managers and is responsible for leading their sales teams to effectively drive growth through proactive outbound calling, supporting branch-based small business clients, and leveraging digital tools to build lasting, trusted relationships.

Requirements

• Proven business acumen by working with Small Businesses to provide solutions and services to fit their financial needs (credit, treasury, payments, cash management and/or other banking services)
• 8+ years of experience in banking/financial services
• 5+ years of proven leadership experience building, motivating, and coaching a successful team of sales leaders
• Call Center Sales Leadership Experience
• BA/MBA in finance, accounting or other related field (or equivalent work experience)
• Proven to be successful in developing sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness
• Identifying priorities and ensuring sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet
• Driving sales teams to build a solid pipeline of prospects and clients

Nice To Haves

• Previous experience driving a culture of excellence
• Proven success leading a multi-unit, customer-centered retail organization
• Pronounced strategic leadership skills to positively influence change and culture transformation and articulate a clear future vision
• Able and willing to work in team environment with the understanding of how to navigate the organization to overcome obstacles and achieve business goals; highly collaborative
• Pronounced interpersonal and influencing skills to effectively motivate, coach and lead team of leaders
• Results-oriented track record of effective decision-making to effectively identify, prioritize and problem solve
• Outstanding verbal and written communication skills
• Builds Teams and Talent : Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent
• Drives for Results : Drives execution, continuously improves the core, and reallocates resources at pace
• Disrupts & Challenges : Creates possibilities from new and innovative thinking; generates disruptive change; leads change
• Leads Innovation : Encourages innovative thought; challenges the status quo; scales and invests in new ideas
• Drives Vision and Purpose : Paints a compelling picture of the vision and strategy that motivates others to action

Responsibilities

• Coaching sales managers to achieve assigned sales, revenue, and growth goals
• Delivering strategic direction and leadership to sustain profitability and annual growth of the team
• Collaborating with key stakeholders in branch banking and internal business lines to develop, communicate, and implement sales strategies to exceed business objectives and generate referral opportunities that refer clients to other U.S. Bancorp partners as additional needs are identified
• Fostering a team culture that is customer obsessed while overseeing relationship management, business development activities, and related risk.
• Operating in a call center environment with no in-person customer interaction
• Traveling 75% of the time to work with teams in person at the call center locations
• Executing sales strategies for growing revenue to achieve assigned financial targets and team growth goals
• Driving sales teams to build a solid pipeline of prospects and clients
• Maintaining key customer relationships and develops and implements strategies for expanding small business banking client base and increasing client centrality.
• Demonstrating pronounced financial acumen, including knowledge of small business banking products and solutions
• Leading individual direct reports to optimal performance through a commitment to rigorous coaching routines and excellent coaching techniques; providing direct feedback to leaders while holding them accountable to business targets and people-leader goals
• Enabling and inspiring leaders to the highest standards of execution, driving consistency, problem solving and sound decision making while setting a clear team vision
• Leveraging proven ability to drive sales through Digital engagement tools and phone based outbound sales
• Building effective partnerships with colleagues across the enterprise to work together and collaboratively remove roadblocks for success

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager